Parallels Desktop for Mac computers with Apple silicon M4 chips

Report ID#75301254

I get an error about a corrupted config file, I've tried reinstalling parallels, deleting all my VMs, etc.

 

I downloaded the Parallels Desktop 20.1.1 build using the link: https://download.parallels.com/desktop/v20/20.1.1-55740/ParallelsDesktop-20.1.1-55740.dmg that @Pramesh Boodadoo suggested and I confirm it works on my M4 pro macbook pro. thanks!

 

I am unable to install any *nix operating system in Parallels v. 20.1.1 on a new MacBook M4 Pro. The installer (for kali for example) randomly fails at a different spot each time. Sometimes it simply fails during the initial probing of hardware, other times it gets all the way through to installing software and then fails at 90%.

I have tried the Netinstall, the Full ISO image, etc. Using the arm64 edition so it can run natively without rosetta.

Not sure what to do to troubleshoot. I also tried FreeBSD and same issue... dies at a random different part of the installer.

 

So, this means that we "HAVE" (one more time) to buy the new version (20) ? or your guys are going to make a patch for the version 19?

 

Hi Mikhail,

Let me first tell you that this statement "Parallels Desktop 19 isn't supported to run on Mac computers with macOS 15 as a main system" it's completely inaccurate;
I was using version 19 until last week with my previous mac mini (M2 pro) and macOS 15 installed on it.; all virtual machines were working without any issue; hence, it's NOT macOS 15 the issue but something with the new processor M4.
Additionally, I'm STILL using version 19 on my macBook Pro M3 Pro with macOS 15 installed (See attached picture)
I have been using Parallels for years, but lately I've noticed that you guys don't support previous versions almost immediately something happens (update macOS or issues with new processors).
If you are not guaranteeing supporting your products for "perpetual licenses" why you don't stop to sell them and only offer what you are willing to support ?
I found this completely disconsidered behavior to ask us (your customer) to pay for "upgrades" every year. (in my case 2 licenses)
At least, this time, since this nothing to do with macOS, should offer us another option that just "buy" the new version.
Please let us know if you definitely won't patch version 19 and no other option will be offer but just pay for the upgrade.
Thanks,

Fred

 

I am also on m4 mac and every ubuntu image I try to run (Noble, Noble + Rosetta, Jammy) all have corrupted ca-certificates and dpkg so I am unable to do much.

Setting up ca-certificates (20240203) ...

Updating certificates in /etc/ssl/certs...

Segmentation fault (core dumped)

dpkg: error processing package ca-certificates (--configure):

installed ca-certificates package post-installation script subprocess returned error exit status 139

 

Also I am already on Parallels 20

 

Similar issue here

 

Are there plans to add nested virtualization to Parallels VMs? The M3 and M4 support this feature on macOS 15, and a few other virtualization apps have implemented it.

 

Yeah, I also have seen similar issues. Generally certain operations are really slow or the process is just freezing.

 

any answer about this ?

 

Hi Fred,
Thank you for your question, I appreciate it.
First of all, we don't have an incentive to push our customers who have perpetual licenses to purchase upgrades to a new major version of the product every year. But we also define a list of Mac operating systems where a major version of Parallels Desktop is supported to run. In case of Parallels Desktop 19, this is macOS 12 - macOS 14. This information is publicly available: https://kb.parallels.com/114381. So, it remains the main drawback of all perpetual licenses: it might not be compatible with the latest major releases of macOS. For the customers who want to upgrade to the latest versions of macOS and have Parallels Desktop running there without any issues, we offer a subscription model that includes all the latest patches and fixes.

 

So does that mean if you have a Parallels 19 license and are unlucky enough to have bought an M4 Mac, then you have to update to 20 and pay extra again?

 

I'm having similar problems, can I also be added to this support ticket?

 

They should not add individual people to some support tickets but role out an update for all customers. This is a general problem.

 

I have the same issue cannot do anything on either ubuntu22/arm64 or ubuntu24/arm64. Results in either stack corruption error or segmentation violation SIGSEGV...
tried creating a new ubuntu VM from Parallels provided image, but see same errors