order is paid but the subscription still not update

Discussion in 'Licensing and Activation' started by ParallelsU1338, Aug 26, 2024.

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  1. ParallelsU1338

    ParallelsU1338

    Messages:
    1
    my subscription ended at 8/16, and I renewal it this morning, the order is paid (according to my alipay), but the subscription still no refresh. What should I do now?
     
    ParallelsU1338, Aug 26, 2024
    #1
  2. yeoucn

    yeoucn Bit poster

    Messages:
    4
    请问可否有结果，我和你遇到同一问题 谢谢
     
    yeoucn, Aug 30, 2024
    #2
  3. Jarod

    Jarod

    Messages:
    1
    I have the same issue. Also used Alipay. I have successfully made the payment at 29th August.
     
    Jarod, Sep 1, 2024
    #3
  4. yeoucn

    yeoucn Bit poster

    Messages:
    4
    I'm asking Alipay to help me get through
     
    yeoucn, Sep 2, 2024
    #4
  5. RonaldF5

    RonaldF5

    Messages:
    1
    I have the same issue. I already renewed my subscription but cannot activate the license.


    You have subscribed to Parallels Desktop for Mac Pro Edition Upgrade (1 Year). Another successful payment has been applied to your subscription.

    Cleverbridge reference number
    477172288
     
    RonaldF5, Sep 4, 2024
    #5
  6. Samael

    Samael

    Messages:
    2
    你们成功了吗？我也是同样的问题。
     
    Samael, Sep 5, 2024
    #6
  7. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    570
    Hello RonaldF5,

    Please provide us with the error you encountered when you attempted to activate the license.
    Please note that since this is an Upgrade license, to activate Parallels Desktop, you are required to also own a prior Parallels Desktop license key.

    If you do not have this, you will not be able to make use of the upgrade license key.
     
    Adeboye Adeotan, Sep 6, 2024
    #7
  8. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    570
    Hello Samael,

    Please provide us with the error you encountered when you attempted to activate the license.
    Please note that since this is an Upgrade license, to activate Parallels Desktop, you are required to also own a prior Parallels Desktop license key.

    If you do not have this, you will not be able to make use of the upgrade license key.
     
    Adeboye Adeotan, Sep 6, 2024
    #8
  9. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    570
    Hello yeoucn,

    Please provide us with your Cleverbridge Transaction ID for this purchase.
     
    Adeboye Adeotan, Sep 6, 2024
    #9

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