Activation limit and can't access web portal

Discussion in 'Licensing and Activation' started by JulianD2, Jan 28, 2024.

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  1. JulianD2

    JulianD2 Bit poster

    Messages:
    1
    This is a new account given I can't log into one with licence.

    Purchased new Mac and sold old one. Licence for this account says it's reached it activation limit and no longer be used to activate new products. Not receiving unrecognised web browser email for account access.
     
    JulianD2, Jan 28, 2024
    #1
  2. Adarsh Jeetun

    Adarsh Jeetun Staff Member

    Messages:
    101
    Hello,
    We have reset your license key. Kindly try activating your Parallels Desktop 17 again.
    Thank you.
     
    Adarsh Jeetun, Jan 30, 2024
    #2
  3. DavidC130

    DavidC130 Bit poster

    Messages:
    6
    @Adarsh Jeetun

    i am aslo having the same issue. How can i reset the licence key?
     
    DavidC130, Mar 15, 2024
    #3
  4. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    796
    Hello,

    We have reset the hardware limit.

    Please check again.

    If the issue persists, please share a screenshot of the error message?

    thanks
     
    Avinash Bundhoo, Mar 15, 2024
    #4
  5. DavidC130

    DavidC130 Bit poster

    Messages:
    6
    Bildschirmfoto 2024-03-19 um 11.30.57.png
     
    DavidC130, Mar 19, 2024
    #5
  6. DavidC130

    DavidC130 Bit poster

    Messages:
    6
    thats what we are getting

    the assigned user has left our comany and we cannot use the product key anymore

    how do we disconnect from the oirginal user?

    @Avinash Bundhoo
     
    DavidC130, Mar 19, 2024
    #6
  7. DavidC130

    DavidC130 Bit poster

    Messages:
    6
    DavidC130, Mar 21, 2024
    #7
  8. lanyu2

    lanyu2 Bit poster

    Messages:
    5
    upload_2024-3-21_18-28-8.png 这个怎么办
     
    lanyu2, Mar 21, 2024
    #8
  9. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    796
    Hello,

    We have deactivated your license from your old machine.

    Please retry and let us know.

    Thanks
     
    Avinash Bundhoo, Mar 21, 2024
    #9
  10. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    796
    Hello David,

    Please note that the hardware limit that we had reset was for your license under the account d***.c****@id**.de

    As per the screenshot you provided, you are trying to log into Parallels using the account d***.f****@id**.de . Please note that this account does not have any license assigned.

    Please login to Parallels Desktop using the email d***.c****@id**.de to use your Parallels Desktop 11 license.

    If you have any other license, we have sent you a private message, please check and provide the invoice or license key that you are using.

    Thanks
     
    Avinash Bundhoo, Mar 21, 2024
    #10
  11. Sailer1

    Sailer1 Bit poster

    Messages:
    1
    Hello,
    my activation limit has also been reached.
    can you please reset the key?
    Thank you
     
    Sailer1, Mar 23, 2024
    #11
  12. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    570
    Hi,

    Your key has been reset.

    Kindly try again.
     
    Adeboye Adeotan, Mar 29, 2024
    #12
  13. CarstenM

    CarstenM Bit poster

    Messages:
    1
    Hello Support, my activation limit has also been reached.
    Can you please reset the key?
    Thank you and best regards
     
    CarstenM, Apr 2, 2024
    #13
  14. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    217
    Hello @CarstenM
    We've reset your key on our side.
    Please try again.
     
    Ashley Chumun, Apr 2, 2024
    #14
  15. JonghwanB

    JonghwanB

    Messages:
    1
    Hello,
    I have a same issue.
    I did migration and can't activate cause of activation limit.
    Could you please reset the key?
    6J9***-******-******-******-J*****
    Thanks
    Best regards
     
    JonghwanB, Apr 3, 2024
    #15
  16. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    570
    Hi,

    The necessary changes have been made.
    Kindly try again.
     
    Adeboye Adeotan, Apr 3, 2024
    #16
  17. Erguen

    Erguen Bit poster

    Messages:
    9
    Hello Support, my activation limit has also been reached.
    Can you please reset the key?
    Thank you and best regards
     
    Erguen, Apr 5, 2024
    #17
  18. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    570
    Hi,

    The necessary changes have been made.
    Kindly try again.
     
    Adeboye Adeotan, Apr 8, 2024
    #18
  19. DavidC130

    DavidC130 Bit poster

    Messages:
    6
    @Adeboye Adeotan

    Thanks that has worked and now that we have a full licence would it be possiblöe to get some full support installing the VM

    I am having lots of issues regarding this issue
     
    DavidC130, Apr 10, 2024
    #19
  20. DavidC130

    DavidC130 Bit poster

    Messages:
    6
    DavidC130, Apr 11, 2024
    #20
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