No access, what did I get charged for

T

teed1

Bit poster
I got an email saying "You have subscribed to Parallels Desktop for Mac Pro Edition Upgrade (1 Year). Another successful payment has been applied to your subscription." The next day, I get an email saying, "Auto-renewal of "Parallels Desktop for Mac Pro Edition (1 Year)" has been canceled. The current subscription period ends on 10/2/2023." I don't understand. Why am I not able to use the program? Two separate charges to use one program? I've seen this but did not understand so this year I decide to figure out how to eliminate one.
 
I just read another post. Seems I did the same thing, purchased and upgrade instead of the full version. How do I get a fix?
 
teed1 said:
I just read another post. Seems I did the same thing, purchased and upgrade instead of the full version. How do I get a fix?
Click to expand...
Hello,
We have sent you a private message to request for additional information to proceed further with your request.
Thank you.
 
teed1 said:
I just read another post. Seems I did the same thing, purchased and upgrade instead of the full version. How do I get a fix?
Click to expand...
Hello.

Thank you for the data provided.
Please note that as requested, your refund has been processed.

Please check your inbox for more details

Thanks
 
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