Parrallels 18 installation on Mac Studio - M2 Max not possible

Discussion in 'Installation and Configuration of Parallels Desktop' started by StefanoP5, Jul 10, 2023.

  1. StefanoP5

    StefanoP5 Bit poster

    Messages:
    1
    Hi, I'm trying to install the demo version of Parallels 18 on my new Mac Studio with Apple M2 Max and 32 Gb but it doesn't seem to install. I do everything as instructed but after running the downloaded demo package nothing happens and the software doesn't install. Are there any known problems with my version of Mac? What should I do? Hello and thanks for the support.
     
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    627
    Hello,
    For us to further investigate this issue, we require a technical report.
    Kindly follow the below steps to provide us with the technical report:
    1. Restart your Mac Studio.
    2. Download Parallels Desktop 18.3.2 from the below link:
    https://download.parallels.com/desktop/v18/18.3.2-53621/ParallelsDesktop-18.3.2-53621.dmg
    3. Double-click on the downloaded dmg file mount to it into Finder.
    4. Launch Terminal ( Finder > Applications > Utilities > Terminal).
    5. Execute the following command:
    /Volumes/Parallels\ Desktop\ 18/Parallels\ Desktop.app/Contents/MacOS/prlsrvctl problem-report --send --stand-alone
    6. Wait for the Technical Report to be generated.
    7. Reply this post back with 9-digit Technical Report ID.
    Thank you
     

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