you have entered an upgrade key. Please confirm it with a key from the previous version

Hello ,I just bought an upgraded parallels version,I am a first time user,I believe I am meant to get the new license version,how do I get a refund so I can purchase the new license version
 
CynthiaE2 said:
Hello ,I just bought an upgraded parallels version,I am a first time user,I believe I am meant to get the new license version,how do I get a refund so I can purchase the new license version
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Hello,
We have sent you a private message to request for additional information to proceed further with your request.
Thank you.
 
I have a parallels 17 license and a 18 license，but I can't active it for my new Mac; can someone help me?
 

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Hello, I am having the same issue I can't get pass the activation screen thank you
 

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I just bought the upgraded version of Parallels because that's what it directed me to do from my trial version. It's asking me for a previous key which I don't have. This isn't funny. I don't have the money to be toyed around with. Fix this problem and make it clear that upgrade version doesn't mean upgrade from trial.
 
I have 4 machines and 4 licenses. I am trying to install parallels on one of my new macs and It is saying my keys are upgrade keys and asking for the original. I have a subscription to pay for these and am only using 4 devices. I have no physical keys as they were all purchased online. Please PM me so I can get the licenses unlocked.
 
JasonW32 said:
I have 4 machines and 4 licenses. I am trying to install parallels on one of my new macs and It is saying my keys are upgrade keys and asking for the original. I have a subscription to pay for these and am only using 4 devices. I have no physical keys as they were all purchased online. Please PM me so I can get the licenses unlocked.
Click to expand...
 
Please check the following tips:
  • Check the permissions on your Parallels Desktop preferences file.
  • Restart your Mac.
  • Uninstall and reinstall Parallels Desktop.
If you are still having trouble, then please contact Parallels support for help.
 
RosyC1 said:
Please check the following tips:
  • Check the permissions on your Parallels Desktop preferences file.
  • Restart your Mac.
  • Uninstall and reinstall Parallels Desktop.
If you are still having trouble, then please contact Parallels support for help.
Click to expand...
Hi there.
I have tried the above with no success. I have four licences but still only able to use two.
 
Hi there.
I have same issue, bought the upgrade version and I dont know where is previous version key. I dont know how to do it, can you refund it please. Thank you!
 
I can't transfer the license to a new computer. It asks for the old license, I enter all that I bought, none of them fit. What's the problem?
I had 3 more licenses purchased before this 4, so do I have to have the latest one to upgrade?

I see the problem has been going on for years, was it not possible to solve the problem so that when you upgrade you have to enter the last key?
 
you have entered an upgraded key. Please confirm it with the key from the previous version" requeste my previous key that I put and receive always the message "The product key of a previous version of Parallels Desktop has been not accepted on the license server". How can I validate it?
 
can you refund me please
I have same issue with validation , purchased the upgrade version and I don't know where is previous version key.
 
AndrejA said:
I can't transfer the license to a new computer. It asks for the old license, I enter all that I bought, none of them fit. What's the problem?
I had 3 more licenses purchased before this 4, so do I have to have the latest one to upgrade?

I see the problem has been going on for years, was it not possible to solve the problem so that when you upgrade you have to enter the last key?
Click to expand...
Hello,
We have sent you a private message to request for additional information to proceed further with your request.
Thank you.
 
yury3 said:
you have entered an upgraded key. Please confirm it with the key from the previous version" requeste my previous key that I put and receive always the message "The product key of a previous version of Parallels Desktop has been not accepted on the license server". How can I validate it?
Click to expand...
Hello,
We have sent you a private message to request for additional information to proceed further with your request.
Thank you.
 
Hey, So I just finished my trail, And When I bought a key today it says,
you have entered an upgrade key. Please confirm it with a key from the previous version
And Im confused because I never bought a key in the previous version.
 
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