you have entered an upgrade key. Please confirm it with a key from the previous version

Hello Parallel, I have the same issue here. I bought the upgrade instead of a new license..
This is my Reference #280193301.
 
Hi Parallels! I have same issue related to wrong purchase too... I want to buy new license instead buying the upgrade license
Please refund the purchase asap :) Thank you
 
gunjup said:
Hi Parallels! I have same issue related to wrong purchase too... I want to buy new license instead buying the upgrade license
Please refund the purchase asap :) Thank you
Click to expand...
Hi, it looks like your order has been already refunded, you will receive funds during the next 5-7 days.
If you have any additional questions please let us know.
 
Hello, I have the same issue and I've bought the Upgrade version of the Parallel Desktop and it ask me "You have entered an upgrade key. Please confirm it with a key from the previous version.".
I thought it was enough to activate my trial period. Just now I realized I needed to purchase the full license one.
Could you refund me this purchase? I wanna purchase new full license key.
 
Maria@Parallels said:
Hi, we've checked your email address muham***umair*******[email protected] and unfortunately didn't find and purchase order associated with it.
If you still have an issue and need a refund please let us know and share your purchase order number with us.
Click to expand...
Hello, I have the same issue and I've bought the Upgrade version of the Parallel Desktop and it ask me "You have entered an upgrade key. Please confirm it with a key from the previous version.".
I thought it was enough to activate my trial period. Just now I realized I needed to purchase the full license one.
Could you refund me this purchase? I wanna purchase new full license key.

No one reply since Wednesday 14 July 2021.
 
NayLinA1 said:
Hello, I have the same issue and I've bought the Upgrade version of the Parallel Desktop and it ask me "You have entered an upgrade key. Please confirm it with a key from the previous version.".
I thought it was enough to activate my trial period. Just now I realized I needed to purchase the full license one.
Could you refund me this purchase? I wanna purchase new full license key.

No one reply since Wednesday 14 July 2021.
Click to expand...
I am having the same issue can i recieve some help, ive already tried calling the support number
 
I just realized that i purchased the wrong one(i purchased Parallels Desktop for Mac Pro Edition Upgrade) Could you refund me this purchase? I want to purchase new full license key.
My reference is 284050482
 
I just have bought a update version from parallels desktop 16 as suggested in my software but when i will put the key i have received the message "you have entered an upgraded key. Please confirm it with the key from the previous version" requeste my previous key that I put and receive always the message "The product key of a previous version of Parallels Desktop has been not accepted on the license server". How can I validate it?
284604962 here's the purchase number! Thank you for your help
 
Maria@Parallels said:
Hi, could you provide us with your purchase order please?
Click to expand...
good morning Maria
I just bought a new license for parallel 17 and it said my Activision key is for the older version of parallel desktop
what is happening to me ?? OMG
may reference number is 288377464
 

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Hello Parallel Team, already one month already passed.
No one contact as well as no refund. I now purchase new full license key. But my purchase of the upgrade version is wasted now.

"My Original Post"
Hello, I have the same issue and I've bought the Upgrade version of the Parallel Desktop and it ask me "You have entered an upgrade key. Please confirm it with a key from the previous version.".
I thought it was enough to activate my trial period. Just now I realized I needed to purchase the full license one.
Could you refund me this purchase? I wanna purchase new full license key.
 
NayLinA1 said:
Hello Parallel Team, already one month already passed.
No one contact as well as no refund. I now purchase new full license key. But my purchase of the upgrade version is wasted now.

"My Original Post"
Hello, I have the same issue and I've bought the Upgrade version of the Parallel Desktop and it ask me "You have entered an upgrade key. Please confirm it with a key from the previous version.".
I thought it was enough to activate my trial period. Just now I realized I needed to purchase the full license one.
Could you refund me this purchase? I wanna purchase new full license key.
Click to expand...
Hello,
please sorry for the delay in response and please provide us with your purchase order number.
 
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