Maria@Parallels
Problem solver
Hi, we can try to find your previous key. Are you remember your email, which you used for the Parallels Desktop 4 registration?
you have entered an upgrade key. Please confirm it with a key from the previous version
- Thread starter Igor Moreira
- Start date
SaravananR@Parallels
Member
Hi markh34, thank you for reaching out! We have sent a private message. Please reply back to check and help you better. Thanks, Saravanan.
Maria@Parallels
Problem solver
Hi, we can provide you with the full refund and then you will be able to purchase the correct version.
But we need a purchase order to initiate the refund process.
SaravananR@Parallels
Member
We have sent you a private message. Please reply back to the same to check and help you further. Thanks, Saravanan.
SaravananR@Parallels
Member
As requested, we have processed the refund for the wrong purchase for Parallels Desktop 15 for Mac with reference # 202751819. Refunds will take 5-7 business days to credit back to your bank account. Thanks, Saravanan.
Hi I am also running into the same issue. I just purchased the upgrade without the initial purchase of Parallels. Can I please receive a refund?
Bonjour, j'ai acheté une clé de mise a niveau mais je ne sais pas si j'ai une clé primaire du logiciel. Pouvez vous verifier si j'ai une clé primaire SVP? ou le cas écheant me rembourser mon achat de mise a niveau pour que je puisse acheter une nouvelle licence complete svp. J'en ai besoin rapidement merci d'avance.
I have a smilier issue. I have previously used Parallels 10, and have now bought an upgrade to Parallels 15. When i put in the new key after installation it asks med for the key to the previous version, but when I put that in it says "This key cannot be used to activate Parallels Desktop."
I've also tried to activate the new key on my account page, but then I get a message saying the key is already registered in a different account, but I don't have any other accounts.
I've also tried to activate the new key on my account page, but then I get a message saying the key is already registered in a different account, but I don't have any other accounts.
We can see that you have already got a refund for the upgrade.
Maria@Parallels
Problem solver
Hi, please share a bit more details about our issue.
Hi, I have similar issues. I bought the pro edition and received my activation key. After I enter the key it says it is an upgrade key and asks for
Auto Clicker Test key from an older version...This is my first time using parallels so I do not have a key from an older version. Please help
Auto Clicker Test key from an older version...This is my first time using parallels so I do not have a key from an older version. Please help
Last edited by a moderator:
Maria@Parallels
Problem solver
Hi, permanent license key works only for 1 Parallels Desktop version. You will be unable to activate your 15 version with Parallels Desktop 14 permanent key.
It only possible with subscription, during the subscription period.
Please let us know if you have any additional questions.
Maria@Parallels
Problem solver
Hi, in this case we can help you with getting a refund for the upgrade version and then you will be able to purchase the full version.
Thank you for your response, I am using Parallels 14 with Parallels 14 activation key, but it tells me I used an upgrade key and asks for me to enter an older version key which I don't have as it should be a permanent license for Parallels 14. I don't have Parallels 15 installed. Thank you for any help