how to deactivate my Parallel Desktop license key and transfer to my new Mac

Hello, I have the same problem licensing on a newer Mac. Can my Parallels license be reset please?

 

We have reset the activation key. Please follow the instructions below:
1. Quit Parallels Desktop, then try to activate after launching it again.
2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
Note: If you are using Sierra or latest macOS X version, I suggest you purchase Parallels Desktop 14 and use.

 

I am having the same problem, can my key be reset?

 

@Ajith@Parallels
Hello, I have the same problem with Parallels Desktop 10 activation. May I ask for license reset, please?

 

Thank you.

 

You are welcome. Feel free to reach out to us anytime for support.

 

Hello, I need to use my PD10 on my new Sierra computer. However, the installation reports - "Failed to activate the license: You can not confirm the product license. license. " The old Sierra computer will sell. But I do not want to buy a new PD14. Please help me.

 

Hello, thank you for your answer.
Yes, please reset my activation key.
Thank you. Tomas

 

Hello TomasP2, We have reset the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.

 

Hello,

thank you very much, PD 10 already work on a new mac. Tomas

 

You are welcome, Please feel free to reach us any time for any queries regarding Parallels.

 

Hello Parallels,
I am in the same boat as the other users with my copy of Parallels Desktop 8.

For what it's worth, I have attempted to do the Uninstall in Support Article ID 124255, but I was unsuccessful. I tried to do it through the computer that is running Parallels, but I had installed that software twice on that machine (not separate partitions simultaneously, but on the same machine at different times) and the option to go into the "Account and License" section (Article ID: 123461) wasn't there; it probably appeared on your server as previously activated.

So basically, I no longer have access to the installation of PD8 which would allow me to deactivate based on your company's instructions and therefore would really appreciate it if my license key could be reset as for the other users.

Regards,
Paul

 

We have reset the activation key. Please follow the instructions below:
1. Quit Parallels Desktop, then try to activate after launching it again.
2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online

 

That did it, thanks!

 

You are welcome. Nice to know that it works now. Please post again for any additional queries.

 

Hello Parallels,
My old Mac with Parallels 14 is not able to access the internet anymore. I bought a new Mac and I need to reset my account so that I can upload Parallels 14 to the new one. I tried to deactivate my account but it wouldn't work. I have an annual subscription. Please let me know what I need to do to accomplish this.

 

Hello WilliamD5, We have reset the Parallels Desktop license key. kindly restart the Mac and try to activate it.