how to deactivate my Parallel Desktop license key and transfer to my new Mac

_DaS_ said:
Hello, I have the same problem licensing on a newer Mac. Can my Parallels license be reset please?
Click to expand...
We have reset the activation key. Please follow the instructions below:
1. Quit Parallels Desktop, then try to activate after launching it again.
2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
Note: If you are using Sierra or latest macOS X version, I suggest you purchase Parallels Desktop 14 and use.
 
MarcinB2 said:
@Ajith@Parallels
Hello, I have the same problem with Parallels Desktop 10 activation. May I ask for license reset, please?
Click to expand...
Hi @MarcinB2, we have reset the license key limit. Please restart Parallels Desktop to reactivate with the same key. If the issue persists, please try the below steps to activate it: 1.Please navigate through Apple menu> Application> Terminal. 2. Execute this command : prlsrvctl activate-license-online
 
Hello, I need to use my PD10 on my new Sierra computer. However, the installation reports - "Failed to activate the license: You can not confirm the product license. license. " The old Sierra computer will sell. But I do not want to buy a new PD14. Please help me.
 
TomasP2 said:
Hello, I need to use my PD10 on my new Sierra computer. However, the installation reports - "Failed to activate the license: You can not confirm the product license. license. " The old Sierra computer will sell. But I do not want to buy a new PD14. Please help me.
Click to expand...
Hi @TomasP2, Parallels Desktop 10 is not supported on macOS Sierra officially. Would you still need to reset the activation key and try it on a new Sierra computer?
 
Hello Parallels,
I am in the same boat as the other users with my copy of Parallels Desktop 8.

For what it's worth, I have attempted to do the Uninstall in Support Article ID 124255, but I was unsuccessful. I tried to do it through the computer that is running Parallels, but I had installed that software twice on that machine (not separate partitions simultaneously, but on the same machine at different times) and the option to go into the "Account and License" section (Article ID: 123461) wasn't there; it probably appeared on your server as previously activated.

So basically, I no longer have access to the installation of PD8 which would allow me to deactivate based on your company's instructions and therefore would really appreciate it if my license key could be reset as for the other users.

Regards,
Paul
 
PaulT10 said:
Hello Parallels,
I am in the same boat as the other users with my copy of Parallels Desktop 8.

For what it's worth, I have attempted to do the Uninstall in Support Article ID 124255, but I was unsuccessful. I tried to do it through the computer that is running Parallels, but I had installed that software twice on that machine (not separate partitions simultaneously, but on the same machine at different times) and the option to go into the "Account and License" section (Article ID: 123461) wasn't there; it probably appeared on your server as previously activated.

So basically, I no longer have access to the installation of PD8 which would allow me to deactivate based on your company's instructions and therefore would really appreciate it if my license key could be reset as for the other users.

Regards,
Paul
Click to expand...
We have reset the activation key. Please follow the instructions below:
1. Quit Parallels Desktop, then try to activate after launching it again.
2. If you are still unable to activate, Open Terminal on the Mac and execute this command: prlsrvctl activate-license-online
 
Hello Parallels,
My old Mac with Parallels 14 is not able to access the internet anymore. I bought a new Mac and I need to reset my account so that I can upload Parallels 14 to the new one. I tried to deactivate my account but it wouldn't work. I have an annual subscription. Please let me know what I need to do to accomplish this.
 
WilliamD5 said:
Hello Parallels,
My old Mac with Parallels 14 is not able to access the internet anymore. I bought a new Mac and I need to reset my account so that I can upload Parallels 14 to the new one. I tried to deactivate my account but it wouldn't work. I have an annual subscription. Please let me know what I need to do to accomplish this.
Click to expand...
Hello WilliamD5, We have reset the Parallels Desktop license key. kindly restart the Mac and try to activate it.
 
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