"Check your internet connection" during parallel desktop activation

P

ParallelsU142

Bit poster
I am unable to login yo my account for activation after installing parallel desktop.
The same message of "check your internet connection" keep showing up.
My internet connection is normal.
Firewall is turned off.
Already tried those tricks in your knowledge base / forum but nothing worked...

Will request for a refund if I am still unable to login
 

Attachments

  • Screen Shot 2018-08-05 at 2.39.23 PM.png
    Screen Shot 2018-08-05 at 2.39.23 PM.png
    183.6 KB · Views: 29
Sort by date Sort by votes
Arun@Parallels said:
Hi, we had a minor technical glitch which has been resolved now. Please try to register now and let us know if you are experiencing any issues.
Click to expand...

Thank you! Everything seems to be up and running normally this morning! I appreciate the update and getting the issue resolved expeditiously! I did still have to sign in on that same splash screen, but this time I was then taken to my Windows startup screen!!!!

Thanks again!!!
 
Upvote 0 Downvote
MichaelS61 said:
Thank you! Everything seems to be up and running normally this morning! I appreciate the update and getting the issue resolved expeditiously! I did still have to sign in on that same splash screen, but this time I was then taken to my Windows startup screen!!!!

Thanks again!!!
Click to expand...
Hi @MichaelS61, glad to know that you were able to access it now. Please post again for any additional queries.
 
Upvote 0 Downvote
Maria@Parallels said:
Check your Parallels account, your Parallels Desktop 15 subscription has been activated. Please let us know do you still have the same issue?
Click to expand...
The SOCKS proxy was reenabled when a software update dropped during this process. But it was also being reenabled each time I rebooted. Somewhere along the line it stopped doing that and I was able to activate my license.
 
Upvote 0 Downvote
MichaelS61 said:
I have been using Parallels Desktop on my Mac since 2013, and yesterday, after the latest update, I am getting exact same issue with "Check your Internet Connection" and I can no longer get to my Windows 10. I did a chat last night on lottery sambad with someone from Parallels, and they stated that they were aware of the issue, and that there is no ETA for a fix. I need access to my Windows 10 on my mac, I am a school teacher, and I need files that I can only get while in Windows. Does anyone have a fix for this, or is there anyway to roll back to the previous version??
Click to expand...
Facing the issue but resolved after few sec.. Hopefully your problem also resolved in the next few sec/mintues. Stay Blessed
 
Upvote 0 Downvote
I am unable to login yo my account for activation after installing parallel desktop.
The same message of "check your internet connection" keep showing up.
My internet connection is normal.
Firewall is turned off.
I have tried the command in terminal.
Refund please!!
 
Upvote 0 Downvote
I am using Parallel since 2014 and i am getting this error from some days how acn i fix this issue, my desktop machine is i5.
I need access to my Windows 10 on my mac, I am a school teacher, and I need files that I can only get while in Windows. Does anyone have a fix for this, or is there anyway to roll back to the previous version??
 
Last edited by a moderator:
Upvote 0 Downvote
Hello! I Urgently need access to my windows, but parallels keeps showing the error "Check your internet connection and try again". I tried everything enlisted in the knowledge base, firewalls and proxies are off, port is open, etc. I have parallels 11. Renewed the subscription today
 
Upvote 0 Downvote
You must log in or register to reply here.
Back
Top