Upgrade to 14 for Mac link has installed over my old one and I don't want it!

Discussion in 'General Questions' started by JulieK, Nov 20, 2018.

  1. JulieK

    JulieK Bit poster

    Messages:
    5
    i received an email about upgrading to Parallels Desktop 14 for Mac and followed the link. I got to where it said i was not eligible for this without paying but now it seems to have installed over my old version. I cannot open my other needed apps and it is asking for an activation key. Choices are to upgrade or free 14 day trial. I wish to do neither. Please help ASAP as I am dead in the water here and use this application for work. This seems like a very bad trick . . .
     
  2. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,258
    Hi @JulieK , please let us know the version of Parallels Desktop you had previously.
     
  3. JulieK

    JulieK Bit poster

    Messages:
    5
    I think it may be 12 but don't know. How can I check??
     
  4. Please click on this link to download and install Parallels Desktop 12 for Mac.
     

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