how to deactivate my Parallel Desktop license key and transfer to my new Mac

IsaacF said:
Hi I'm trying to Activate parallels 10 on my Mac and keep getting a connection error: "Failed to activate the license: Unable to confirm the product license. The operation failed due to a connection problem. Please try again later or contact the Parallels support team for assistance." My support code is 77866-19537. I tried rebooting and all of the other suggestions in here including running the prlsrvctl command from terminal. I think my license key needs to be reset like everyone else, could someone please do this for me?
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Hello IsaacF, We have made the necessary changes for the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >. May I know the Mac OS X of the computer in which you are trying to activate the Parallels Desktop 10?
 
Hmm, thanks but the prlsrvctl command gave me the same connection error. I have a MacBook Pro 13,2 running macOS Sierra 10.12.6. I am definitely connected to the internet as I am able to send this post and port 443 is open.
 

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IsaacF said:
Hmm, thanks but the prlsrvctl command gave me the same connection error. I have a MacBook Pro 13,2 running macOS Sierra 10.12.6. I am definitely connected to the internet as I am able to send this post and port 443 is open.
Click to expand...
We do see that you are in contact with one of our support channel for the same issue, kindly follow the instructions provided.
 
I'm having trouble deactivating my key on my old computer and transferring it to a new computer. Running the prlsrvctl command gives me the error message: "Failed to activate the license: Unable to confirm the product license. Please activate the product first.". Trying to activate through the regular UI gives me the message "You have reached the maximum number of activation available for your activation key (http://www.parallels.com/eula). Please purchase a new product license." I have signed out on my old computer and uninstalled the application. How can I activate on my new computer?
 
BradyP2 said:
I'm having trouble deactivating my key on my old computer and transferring it to a new computer. Running the prlsrvctl command gives me the error message: "Failed to activate the license: Unable to confirm the product license. Please activate the product first.". Trying to activate through the regular UI gives me the message "You have reached the maximum number of activation available for your activation key (http://www.parallels.com/eula). Please purchase a new product license." I have signed out on my old computer and uninstalled the application. How can I activate on my new computer?
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Hi BradyP2. We have reset the Parallels Desktop 11 for Mac license key. Please try to activate now and it should work.
 
FrankL11 said:
Hi there.
I'm also stucked with my PD 9 for Mac in the "to many activations" Scenario.
Thanks for helping me on this.
Click to expand...
Hello FrankL11, We have reset the Parallels Desktop license key. kindly try to activate it. If the issue still persists, please execute the following command with Terminal < prlsrvctl activate-license-online >.
 
Thanks. But every time I'm starting the app it asked for registration (e-mail and password for my parallels account) o_O
Any hints on that? Cheers, appreciate the quick response.
 
FrankL11 said:
Thanks. But every time I'm starting the app it asked for registration (e-mail and password for my parallels account) o_O
Any hints on that? Cheers, appreciate the quick response.
Click to expand...
Hi @FrankL11, is it prompts for mac admin credentials or registration? Can you please send us a Technical Data collected right after the error and a splash screen (Help menu > Send Technical Data...)? This will help us significantly, please reply me back with the report ID number.
 
Same Problem here. Please reset my License (or remove from other computers), so that I can access my Parallels 11 again. Thanks!
 
My old e-mail Adress is not longer in use. So I have created an new Account. How can I transfer my License to the new Account ?
 
Hi there, I am having issues with Parallels 11 for mac. I signed out of my account on the old mac however I am still unable to activate on new one. Please help!
 
Hi there, I am having issues with Parallels 11 for mac. I have deleted Parallels on the old mac however I am still unable to activate on new one. Please could you help!
 
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