"Your Product Activation Key Reached Its Activation Limit..."

G

Gamesurgeon

Bit poster
Hello,

I am facing an issue activating Parallels 9 on a newly purchased Macbook Air. I'm a software engineer, and I change computers every few months depending on the job at task. I've never been able to "deactivate" my parallels activation on any of these previous computers since there is no option to do so; however, I re-format these computers before selling them (if they're mine), or the company to which the laptop belongs does so (note: I uninstall my programs on these computers before handing them back). This way, my software licenses are used only by me.

Long story short: I switch computers a lot because my job requires it, and now Parallels is yelling at me because I activated my license too many times. I have yet another new computer for work, and I cannot activate Parallels on this machine.

I've been using Parallels for a number of years, and buying another license is not an option. I will undoubtedly continue to have to switch computers at least once a year. If that means contacting customer support once a year, I'm fine with that. However, I can't find a phone number or email address to contact, so any help from a representative would be much appreciated...

I cannot request a trial license either, since it keeps showing an exclamation mark next to my email address. I'm effectively unable to use the software I paid for.

Thanks,
 
Last edited:
Sort by date Sort by votes
I have two parallels 11 licenses and need to reinstall them on another Mac. The previous Macs have all been wiped. Parallels won't let me install. Is there a way to deactivate the licenses on my old machines?
 
Upvote 0 Downvote
Same issue here. I'm a software engineer and recently switched computers because my original wouldn't boot up. I didn't have the chance to follow the steps to remove the subscription from the older computer. Please assist.
 
Upvote 0 Downvote
Sezu said:
Same issue here. I'm a software engineer and recently switched computers because my original wouldn't boot up. I didn't have the chance to follow the steps to remove the subscription from the older computer. Please assist.
Click to expand...
We have made necessary changes, try to activate again and check.
 
Upvote 0 Downvote
Same deal here. Haven't used Parallels for a long time, installed, had tried to activate, but it's reached activation limit. Maybe it's a sign I should stick with vmware? 8)
 
Upvote 0 Downvote
My old Mac died and I just purchased a new Mac. I could not log out of the old one as it's not accessible and cannot active the new installation as it indicates that I have reached the max number of activations and I must purchase another copy. Is it possible to reset the activations on your side?
 
Upvote 0 Downvote
RaymondG1 said:
My old Mac died and I just purchased a new Mac. I could not log out of the old one as it's not accessible and cannot active the new installation as it indicates that I have reached the max number of activations and I must purchase another copy. Is it possible to reset the activations on your side?
Click to expand...
Hi @RaymondG1. We have made some changes to the license key. Please re-attempt the activation now.
 
Upvote 0 Downvote
Hi,

I seem to have a similar problem, bought a new mac and tried activating my copy of Parallels 10, but it says I reached the maximum limit of activations.
Would appreciate any help!
Thanks
 
Upvote 0 Downvote
I'm having the exact same problem trying to migrate my Parallels 11 for Desktop from my old to temporary Mac.
Error message:
"Unable to confirm the product license."
Can the Parallels Support team please help?
 
Upvote 0 Downvote
You just robbed me off 2 hours of my lifetime and probably another 2 years for the stress caused!

It is really ridiculous that after a time machine restore to a new mac one cant use his license. But then not to have a straight forward way to transfer the license is even more ridiculous! Your support documents also fail to address this issue and are more than misleading.

I develop software myself and know how hard it is to get this kind of stuff right including support. But this just got me enraged. A 42-page thread on the issue and not even a mention in the KB not to mention a much needed patch :(
 
Upvote 0 Downvote
Hi FUCKY1,
we are unable to find the activation key with the email you've used to register this forum account. Please reply to the private message with the activation key to help you further.
 
Upvote 0 Downvote
Hello @MARCINM2 We have made the necessary changes, please go ahead and try to activate the Parallels Desktop using the same key using this terminal command "
prlsrvctl activate-license-online" (Open Finder > Application > Utility > Terminal) and execute the command.
 
Upvote 0 Downvote
You must log in or register to reply here.
Back
Top