Unable to connect to Parallels Service

J

jcodd

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parallels4.jpg


I can't get parallels 4 to start. When I start I get the above error. Below is log file from the install which shows a bus error. I can run version 3 with no problems. Restarting doesn't solve the problem.

12/9/08 9:36:07 PM com.apple.loginwindow[33] Shutdown NOW!
12/9/08 9:36:07 PM com.apple.loginwindow[33] System shutdown time has arrived
12/9/08 9:36:25 PM com.apple.launchctl.System[2] launchctl: Please convert the following to launchd: /etc/mach_init.d/chum.plist
12/9/08 9:36:25 PM com.apple.launchctl.System[2] launchctl: Please convert the following to launchd: /etc/mach_init.d/dashboardadvisoryd.plist
12/9/08 9:36:25 PM com.apple.launchctl.System[2] launchctl: Please convert the following to launchd: /etc/mach_init.d/pilotfish.plist
12/9/08 9:36:25 PM com.apple.launchd[1] (com.apple.distccdConfigd) Unknown key: SHAuthorizationRight
12/9/08 9:36:25 PM com.apple.launchd[1] (org.cups.cupsd) Unknown key: SHAuthorizationRight
12/9/08 9:36:25 PM com.apple.launchd[1] (org.ntp.ntpd) Unknown key: SHAuthorizationRight
12/9/08 9:36:32 PM com.apple.launchd[1] (com.apple.distccdConfigd[42]) Exited with exit code: 255
12/9/08 9:36:32 PM org.ntp.ntpd[25] Error : nodename nor servname provided, or not known
12/9/08 9:36:56 PM com.apple.launchd[1] (com.apple.UserEventAgent-LoginWindow[118]) Exited: Terminated
12/9/08 9:36:56 PM com.apple.launchd[1] (com.apple.ScreenSharing.server[117]) Exited: Terminated
12/9/08 9:37:38 PM SyncServer[186] SyncServer: Truth vacuumed. Next vacuum date 2008-12-23 21:37:31 -0600
12/9/08 9:38:07 PM [0x0-0x1d01d].com.apple.installer[208] Parallels CPU Check Tool
12/9/08 9:38:07 PM [0x0-0x1d01d].com.apple.installer[208] CPU Vendor: Intel
12/9/08 9:38:07 PM [0x0-0x1d01d].com.apple.installer[208] Hardware Virtualization: PRESENTED (VT-x)
12/9/08 9:38:07 PM [0x0-0x1d01d].com.apple.installer[208] Summary: Your CPU can run Virtual Machines
12/9/08 9:38:15 PM Installer[208] P CFR: Direction: 0
12/9/08 9:38:15 PM Installer[208] P CFR: Go to next
12/9/08 9:39:04 PM com.parallels.desktop.launchdaemon[484] kextload: /System/Library/Extensions/prl_vnic.kext loaded successfully
12/9/08 9:39:04 PM com.parallels.desktop.launchdaemon[484] kextload: /System/Library/Extensions/prl_netbridge.kext loaded successfully
12/9/08 9:39:04 PM com.parallels.desktop.launchdaemon[484] kextload: extension /System/Library/Extensions/prl_vnic.kext is already loaded
12/9/08 9:39:04 PM com.parallels.desktop.launchdaemon[484] No suitable device found for PVS0.
12/9/08 9:39:04 PM UserEventAgent[152] HEADER_1: <CFArray 0x140600 [0xa017c1a0]>{type = mutable-small, count = 3, values = (
0 : <CFString 0xcf100 [0xa017c1a0]>{contents = "MESSAGE_S1"}
1 : <CFString 0x14a1c0 [0xa017c1a0]>{contents = "Ethernet Adaptor (en4)"}
2 : <CFString 0xcf130 [0xa017c1a0]>{contents = "MESSAGE_E1"}
)}
12/9/08 9:39:05 PM com.parallels.desktop.launchdaemon[484] No matching processes were found
12/9/08 9:39:05 PM com.parallels.desktop.launchdaemon[484] kextload: extension /System/Library/Extensions/prl_vnic.kext is already loaded
12/9/08 9:39:05 PM com.parallels.desktop.launchdaemon[484] No suitable device found for PVS1.
12/9/08 9:39:06 PM UserEventAgent[152] HEADER_N: <CFArray 0x14cb50 [0xa017c1a0]>{type = mutable-small, count = 4, values = (
0 : <CFString 0xcf110 [0xa017c1a0]>{contents = "MESSAGE_SN"}
1 : <CFString 0x117380 [0xa017c1a0]>{contents = "
Ethernet Adaptor (en4)"}
2 : <CFString 0x118160 [0xa017c1a0]>{contents = "
Ethernet Adaptor (en5)"}
3 : <CFString 0xcf140 [0xa017c1a0]>{contents = "MESSAGE_EN"}
)}
12/9/08 9:39:06 PM com.parallels.desktop.launchdaemon[484] No matching processes were found
12/9/08 9:39:07 PM com.apple.launchd[1] (com.parallels.vm.prl_naptd) Unknown key for boolean: SuccessfulExit
12/9/08 9:39:08 PM com.parallels.desktop.launchdaemon[484] Configuring en4...
12/9/08 9:39:08 PM com.parallels.desktop.launchdaemon[484] Changes to System Preferences commited.
12/9/08 9:39:08 PM com.parallels.desktop.launchdaemon[484] Configuring en5...
12/9/08 9:39:08 PM com.parallels.desktop.launchdaemon[484] Changes to System Preferences commited.
12/9/08 9:39:22 PM com.parallels.desktop.launchdaemon[484] /Library/Parallels/Parallels Service.app/Contents/Resources/ParallelsDispatcherService: line 164: 584 Bus error "${ParallelsDispatcherService}" -e --logfile "${LogFile}" --pidfile "${PidFile}" > /dev/null 2>&1
12/9/08 9:39:22 PM com.apple.launchd[1] (com.parallels.desktop.launchdaemon[484]) Exited with exit code: 1
12/9/08 9:40:13 PM Installer[208] Could not find image named 'reboot-icon'.
12/9/08 9:40:13 PM Installer[208] P IRR: Direction: 0
12/9/08 9:40:14 PM Installer[208] drvcheck.py:
12/9/08 9:40:14 PM Installer[208] P IRR: Not required, go to next. 12/9/08 9:36:07 PM com.apple.loginwindow[33] Shutdown NOW!
12/9/08 9:36:07 PM com.apple.loginwindow[33] System shutdown time has arrived
12/9/08 9:36:25 PM com.apple.launchctl.System[2] launchctl: Please convert the following to launchd: /etc/mach_init.d/chum.plist
12/9/08 9:36:25 PM com.apple.launchctl.System[2] launchctl: Please convert the following to launchd: /etc/mach_init.d/dashboardadvisoryd.plist
12/9/08 9:36:25 PM com.apple.launchctl.System[2] launchctl: Please convert the following to launchd: /etc/mach_init.d/pilotfish.plist
12/9/08 9:36:25 PM com.apple.launchd[1] (com.apple.distccdConfigd) Unknown key: SHAuthorizationRight
12/9/08 9:36:25 PM com.apple.launchd[1] (org.cups.cupsd) Unknown key: SHAuthorizationRight
12/9/08 9:36:25 PM com.apple.launchd[1] (org.ntp.ntpd) Unknown key: SHAuthorizationRight
12/9/08 9:36:32 PM com.apple.launchd[1] (com.apple.distccdConfigd[42]) Exited with exit code: 255
12/9/08 9:36:32 PM org.ntp.ntpd[25] Error : nodename nor servname provided, or not known
12/9/08 9:36:56 PM com.apple.launchd[1] (com.apple.UserEventAgent-LoginWindow[118]) Exited: Terminated
12/9/08 9:36:56 PM com.apple.launchd[1] (com.apple.ScreenSharing.server[117]) Exited: Terminated
12/9/08 9:37:38 PM SyncServer[186] SyncServer: Truth vacuumed. Next vacuum date 2008-12-23 21:37:31 -0600
12/9/08 9:38:07 PM [0x0-0x1d01d].com.apple.installer[208] Parallels CPU Check Tool
12/9/08 9:38:07 PM [0x0-0x1d01d].com.apple.installer[208] CPU Vendor: Intel
12/9/08 9:38:07 PM [0x0-0x1d01d].com.apple.installer[208] Hardware Virtualization: PRESENTED (VT-x)
12/9/08 9:38:07 PM [0x0-0x1d01d].com.apple.installer[208] Summary: Your CPU can run Virtual Machines
12/9/08 9:38:15 PM Installer[208] P CFR: Direction: 0
12/9/08 9:38:15 PM Installer[208] P CFR: Go to next
12/9/08 9:39:04 PM com.parallels.desktop.launchdaemon[484] kextload: /System/Library/Extensions/prl_vnic.kext loaded successfully
12/9/08 9:39:04 PM com.parallels.desktop.launchdaemon[484] kextload: /System/Library/Extensions/prl_netbridge.kext loaded successfully
12/9/08 9:39:04 PM com.parallels.desktop.launchdaemon[484] kextload: extension /System/Library/Extensions/prl_vnic.kext is already loaded
12/9/08 9:39:04 PM com.parallels.desktop.launchdaemon[484] No suitable device found for PVS0.
12/9/08 9:39:04 PM UserEventAgent[152] HEADER_1: <CFArray 0x140600 [0xa017c1a0]>{type = mutable-small, count = 3, values = (
0 : <CFString 0xcf100 [0xa017c1a0]>{contents = "MESSAGE_S1"}
1 : <CFString 0x14a1c0 [0xa017c1a0]>{contents = "Ethernet Adaptor (en4)"}
2 : <CFString 0xcf130 [0xa017c1a0]>{contents = "MESSAGE_E1"}
)}
12/9/08 9:39:05 PM com.parallels.desktop.launchdaemon[484] No matching processes were found
12/9/08 9:39:05 PM com.parallels.desktop.launchdaemon[484] kextload: extension /System/Library/Extensions/prl_vnic.kext is already loaded
12/9/08 9:39:05 PM com.parallels.desktop.launchdaemon[484] No suitable device found for PVS1.
12/9/08 9:39:06 PM UserEventAgent[152] HEADER_N: <CFArray 0x14cb50 [0xa017c1a0]>{type = mutable-small, count = 4, values = (
0 : <CFString 0xcf110 [0xa017c1a0]>{contents = "MESSAGE_SN"}
1 : <CFString 0x117380 [0xa017c1a0]>{contents = "
Ethernet Adaptor (en4)"}
2 : <CFString 0x118160 [0xa017c1a0]>{contents = "
Ethernet Adaptor (en5)"}
3 : <CFString 0xcf140 [0xa017c1a0]>{contents = "MESSAGE_EN"}
)}
12/9/08 9:39:06 PM com.parallels.desktop.launchdaemon[484] No matching processes were found
12/9/08 9:39:07 PM com.apple.launchd[1] (com.parallels.vm.prl_naptd) Unknown key for boolean: SuccessfulExit
12/9/08 9:39:08 PM com.parallels.desktop.launchdaemon[484] Configuring en4...
12/9/08 9:39:08 PM com.parallels.desktop.launchdaemon[484] Changes to System Preferences commited.
12/9/08 9:39:08 PM com.parallels.desktop.launchdaemon[484] Configuring en5...
12/9/08 9:39:08 PM com.parallels.desktop.launchdaemon[484] Changes to System Preferences commited.
12/9/08 9:39:22 PM com.parallels.desktop.launchdaemon[484] /Library/Parallels/Parallels Service.app/Contents/Resources/ParallelsDispatcherService: line 164: 584 Bus error "${ParallelsDispatcherService}" -e --logfile "${LogFile}" --pidfile "${PidFile}" > /dev/null 2>&1
12/9/08 9:39:22 PM com.apple.launchd[1] (com.parallels.desktop.launchdaemon[484]) Exited with exit code: 1
12/9/08 9:40:13 PM Installer[208] Could not find image named 'reboot-icon'.
12/9/08 9:40:13 PM Installer[208] P IRR: Direction: 0
12/9/08 9:40:14 PM Installer[208] drvcheck.py:
12/9/08 9:40:14 PM Installer[208] P IRR: Not required, go to next.
 
Last edited:
I am attempting to start Parallels Desktop automatically at login, but this exact error occurs every time (Unable to connect to Parallels Service). When starting Parallels Desktop at other times, it runs fine.

I have submitted problem report #22259
 
John@Parallels said:
Just to clarify, are you adding Parallels Desktop from /Applications or from /Applications/Parallels?
Click to expand...

I was adding "Parallels Desktop" from Applications. I just tried doing it again, and this time I didn't receive that error (note: I reproduced the error probably 5 out of 5 attempts while trying to work around it, and as far as I know this last time I didn't do anything special, it just started working magically.).


Hopefully my problem has gone away.

Mark MacVicar
 
I can't get the program to run so I can't report a problem or do an about. When I click on "send problem report", the program just quits. Parallels-Desktop-4.0.3540.209168.dmg is the name of install image I've been using. I've tried shutting off the firewall and that doesn't do anything. I've reinstalled multiple times. I've done a total removal and install based on the link:

http://kb.parallels.com/en/5714

I've run disk utility to fix permissions. The full error message when I start the program is:

Unable to connect to Parallels Service

Make sure that prl_disp_service is running and check your firewall settings. If the problem persists, contact Paralles support team for assistance.

The are two buttons: Send Problem Report and OK. Clicking either button just causes the program to quit.

Based on this I did a search of prl_disp_service and ran the following command:

iBob% sudo /Library/Parallels/Parallels\ Service.app/Contents/MacOS/prl_disp_service -e --logfile /var/log/prl_disp_service_server.log --pidfile /var/run/prl_disp_service.pid &
[1] 24733
iBob% WARNING: QApplication was not created in the main() thread.

[1] + bus error sudo /Library/Parallels/Parallels\ Service.app/Contents/MacOS/prl_disp_servic
iBob%

Here are the contents of /var/log/prl_disp_service_server.log:

Nov 24 23:45:31 Stopping Parallels networking
Nov 24 23:45:36 Starting Parallels networking...
Nov 24 23:45:58 Parallels networking sucessfully started
Nov 24 23:45:59 Restarting CiscoVPN
Nov 24 23:45:59 Starting Parallels Dispatcher Service
Nov 24 23:46:22 Failed to start Parallels Dispatcher Service
Nov 24 23:47:12 Reloading kernel extension prl_hypervisor.kext
Nov 24 23:47:12 Unloading kernel extension prl_hypervisor.kext
Nov 24 23:47:12 Loading kernel extension prl_hypervisor.kext
Nov 24 23:47:12 Reloading kernel extension prl_hid_hook.kext
Nov 24 23:47:12 Unloading kernel extension prl_hid_hook.kext
Nov 24 23:47:12 Loading kernel extension prl_hid_hook.kext
Nov 24 23:47:12 Reloading kernel extension prl_usb_connect.kext
Nov 24 23:47:12 Unloading kernel extension prl_usb_connect.kext
Nov 24 23:47:12 Loading kernel extension prl_usb_connect.kext
Nov 24 23:50:46 Starting Parallels networking...
Nov 24 23:51:08 Parallels networking sucessfully started
Nov 24 23:51:09 Restarting CiscoVPN
Nov 24 23:51:09 Starting Parallels Dispatcher Service
Nov 24 23:51:19 Failed to start Parallels Dispatcher Service
Nov 25 00:24:24 Stopping Parallels Dispatcher Service
Nov 25 00:24:25 Stopping Parallels networking
Nov 25 00:24:27 Unloading kernel extension prl_usb_connect.kext
Nov 25 00:24:28 Unloading kernel extension prl_hid_hook.kext
Nov 25 00:24:28 Unloading kernel extension prl_hypervisor.kext
Nov 25 00:30:04 Stopping Parallels networking
Nov 25 00:30:07 Starting Parallels networking...
Nov 25 00:30:16 Parallels networking sucessfully started
Nov 25 00:30:17 Restarting CiscoVPN
Nov 25 00:30:17 Starting Parallels Dispatcher Service
Nov 25 00:30:31 Failed to start Parallels Dispatcher Service
Nov 25 00:30:46 Loading kernel extension prl_hypervisor.kext
Nov 25 00:30:46 Loading kernel extension prl_hid_hook.kext
Nov 25 00:30:46 Loading kernel extension prl_usb_connect.kext
Nov 25 00:32:02 Stopping Parallels Dispatcher Service
Nov 25 00:32:04 Stopping Parallels networking
Nov 25 00:32:07 Unloading kernel extension prl_usb_connect.kext
Nov 25 00:32:07 Unloading kernel extension prl_hid_hook.kext
Nov 25 00:32:07 Unloading kernel extension prl_hypervisor.kext
Dec 09 20:44:45 Stopping Parallels networking
Dec 09 20:44:49 Starting Parallels networking...
Dec 09 20:45:04 Parallels networking sucessfully started
Dec 09 20:45:05 Restarting CiscoVPN
Dec 09 20:45:05 Starting Parallels Dispatcher Service
Dec 09 20:45:21 Failed to start Parallels Dispatcher Service
Dec 09 20:46:29 Reloading kernel extension prl_hypervisor.kext
Dec 09 20:46:29 Unloading kernel extension prl_hypervisor.kext
Dec 09 20:46:30 Loading kernel extension prl_hypervisor.kext
Dec 09 20:46:31 Reloading kernel extension prl_hid_hook.kext
Dec 09 20:46:31 Unloading kernel extension prl_hid_hook.kext
Dec 09 20:46:31 Loading kernel extension prl_hid_hook.kext
Dec 09 20:46:31 Reloading kernel extension prl_usb_connect.kext
Dec 09 20:46:31 Unloading kernel extension prl_usb_connect.kext
Dec 09 20:46:31 Loading kernel extension prl_usb_connect.kext
Dec 09 20:53:00 Starting Parallels networking...
Dec 09 20:53:22 Parallels networking sucessfully started
Dec 09 20:53:23 Restarting CiscoVPN
Dec 09 20:53:23 Starting Parallels Dispatcher Service
Dec 09 20:53:28 Failed to start Parallels Dispatcher Service
Dec 09 21:08:45 Stopping Parallels Dispatcher Service
Dec 09 21:08:46 Stopping Parallels networking
Dec 09 21:08:49 Unloading kernel extension prl_usb_connect.kext
Dec 09 21:08:49 Unloading kernel extension prl_hid_hook.kext
Dec 09 21:08:49 Unloading kernel extension prl_hypervisor.kext
Dec 09 21:39:00 Stopping Parallels networking
Dec 09 21:39:02 Starting Parallels networking...
Dec 09 21:39:08 Parallels networking sucessfully started
Dec 09 21:39:09 Restarting CiscoVPN
Dec 09 21:39:09 Starting Parallels Dispatcher Service
Dec 09 21:39:22 Failed to start Parallels Dispatcher Service
Dec 09 21:40:04 Loading kernel extension prl_hypervisor.kext
Dec 09 21:40:04 Loading kernel extension prl_hid_hook.kext
Dec 09 21:40:04 Loading kernel extension prl_usb_connect.kext
Dec 09 21:55:17 Starting Parallels networking...
Dec 09 21:55:26 Parallels networking sucessfully started
Dec 09 21:55:28 Restarting CiscoVPN
Dec 09 21:55:28 Starting Parallels Dispatcher Service
Dec 09 21:55:40 Failed to start Parallels Dispatcher Service
Dec 09 22:23:00 Stopping Parallels Dispatcher Service
Dec 09 22:23:01 Stopping Parallels networking
Dec 09 22:23:03 Unloading kernel extension prl_usb_connect.kext
Dec 09 22:23:03 Unloading kernel extension prl_hid_hook.kext
Dec 09 22:23:03 Unloading kernel extension prl_hypervisor.kext
Jan 05 17:58:20 Stopping Parallels networking
Jan 05 17:58:24 Unloading kernel extension prl_netbridge.kext
Jan 05 17:58:24 Unloading kernel extension prl_vnic.kext
Jan 05 17:58:24 Unloading kernel extension prl_usb_connect.kext
Jan 05 17:58:24 Unloading kernel extension prl_hid_hook.kext
Jan 05 17:58:24 Unloading kernel extension prl_hypervisor.kext
Jan 05 17:58:30 Loading kernel extension prl_hypervisor.kext
Jan 05 17:58:30 Loading kernel extension prl_hid_hook.kext
Jan 05 17:58:30 Loading kernel extension prl_usb_connect.kext
Jan 05 17:58:31 Trying to load kernel extensions, exit status: 0
Jan 05 17:58:31 Starting Parallels networking...
Jan 05 17:58:31 Loading kernel extension prl_netbridge.kext
Jan 05 17:58:31 Loading kernel extension prl_vnic.kext
Jan 05 17:58:36 Parallels networking sucessfully started
Jan 05 17:58:37 Restarting CiscoVPN
Jan 05 17:58:38 Starting Parallels Dispatcher Service
Jan 05 17:58:52 Failed to start Parallels Dispatcher Service
Jan 05 17:59:41 Loading kernel extension prl_hypervisor.kext
Jan 05 17:59:42 Loading kernel extension prl_hid_hook.kext
Jan 05 17:59:42 Loading kernel extension prl_usb_connect.kext

Here are the contents of /var/run/prl_disp_service.pid:

iBob% cat /var/run/prl_disp_service.pid
24753
iBob%

I just reinstalled 4, and it downloaded a new version. I get the same error. I haven't tried installing it on a different computer on the same network.
 
This has just happened to me as well. Right in the middle of my work day!

I had my CentOS virtual machine running and I launched my Windows XP virtual machine. Somehow it never really started. I was away from my computer for a few minutes and when I came back the virtual machine screen (for Windows XP) was black. I clicked "Stop", then I properly shut down my CentOS vm (was still working fine).

I proceeded to reboot my Macbook Pro (it has 4Gb of RAM, I run Mac OS X, CentOS and Windows on it all the time) and upon rebooting, Parallels will not launch again.

As described by jcodd, I get the "cannot connect to service" error and clicking "send error report" just closes Parallels.

Help!

Thanks.
 
Hi John,

Updating to 3810 solved the problem for me. I was lucky that I saw the new build before starting to clean uninstall / re-install and try more draconian ways of fixing the problem.

Thank you.
 
Hello,

Please, make sure you have no simlink in your /Users/Shared folder which may redirect the Parallels folder to another location.
If you have one, please, remove it and restart Parallels Desktop.

You can use the following Terminal commands (Applications --> Utilities --> Terminal):

$ cd /Users/Shared
$ mkdir SyncLocation
$ mv Parallels /Users/Shared/SyncLocation/Parallels
$ ln -s /Users/Shared/SyncLocation/Parallels/Users/Shared/Parallels

Restart your Mac and launch Parallels Desktop.
 
Thank you very much. This solution worked perfectly. I had a link from /Users/Shared/Parallels to an external drive and I just removed the link and accessed the disk image directly on the external drive.
 
Same problem here

I having the exact same problem with build 3810, setting the symlink didn't change a thing, nor rebooting nor desintalling/reinstalling Parallels Desktop with reboot.

Using build 3810 with a XP2 BootCamp VM, Mac OS X 10.5.6 on a Mac Pro.
 
I am stuck with this problem...
also getting:
"Make sure that prl_disp_service is running or check your firewall settings. If the problem persists, contact the Parallels support team for assistance."

I checked the firewall, symlinks, etc... as described in the KB:
http://kb.parallels.com/en/5791

I am running build 3810. The only strange thing I did is that I installed first a localized version of Parallels, then unistalled it and installed a different version. I suspect that the uninstaller does not remove everything (I had the various options checked though).

Found this in system.log:
Mar 17 12:18:45 GLux-MacBook ReportCrash[138]: Formulating crash report for process prl_disp_service[130]
Mar 17 12:18:46 GLux-MacBook com.parallels.desktop.launchdaemon[50]: /Library/Parallels/Parallels Service.app/Contents/Resources/ParallelsDispatcherService: line 186: 130 Bus error "${ParallelsDispatcherService}" -e --logfile "${LogFile}" --pidfile "${PidFile}" > /dev/null 2>&1
Mar 17 12:18:46 GLux-MacBook Parallels[174]: Failed to start Parallels Dispatcher Service
Mar 17 12:18:46 GLux-MacBook com.apple.launchd[1] (com.parallels.desktop.launchdaemon[50]): Exited with exit code: 1
Mar 17 12:18:49 GLux-MacBook ReportCrash[138]: Saved crashreport to /Library/Logs/CrashReporter/prl_disp_service_2009-03-17-121809_GLux-MacBook.crash using uid: 0 gid: 0, euid: 0 egid: 0
Mar 17 12:18:58 GLux-MacBook /System/Library/CoreServices/SystemUIServer.app/Contents/MacOS/SystemUIServer[161]: CPSGetProcessInfo(): This call is deprecated and should not be called anymore.
 
Different User Names

I was able to produce this problem as well. I created a username Studio, for when I use my Mac to play live, I don't want all of the processes to run. When logging in to Studio, and back into my Home username where Paralelles resides, it creates this error.

Sorry, no solutions, but if the engineers are reading this, it may help resolve the issue.

I was running fine, until I created another user account and logged in to it. When going back to the my parallels account, it creates the error.

Not sure if it has something to do with permissions, or the fact that my other username has Admin rights as well.

Either way...I hope a fix comes soon!

My temporary fix for this is to download Parallels from the website and install it again! It seems to refresh everything and all of my settings work and I am back up and running. The only flaw is that the Parallells virtual hardrive does not mount on the desktop anymore :(
 
Unable to connect to Parallels Service after Time Machine restore

hi!

here is what made this error for me:

head start info:
the first created virtual machine in parallels desktop was windows xp, which was stored on my mac hd in default location /Users/user/Documents/Parallels/... after that i created a win 7 virtual machine, which was stored on my external usb hd. i was using parallels desktop normaly.

later:
1. i restored my mac os 10.5.7 from a time machine backup; the >>backup did NOT include<< virtual machines from /Users/user/Documents/Parallels/*
2. after that i applied the mac os x 10.5.8 update.
3. when wanted to start parallels desktop and i got the error message: "Unable to connect to Parallels Service.
Make sure that prl_disp_service is running or check your firewall settings. If the problem persists, contact the Parallels support team for assistance"


i installed parallels again, then uninstalled parallels using appzapper & installed again. still not working. deleted /Users/user/Documents/Parallels folder and /Users/user/Shared/Parallels folder; reinstalled; not working.



i followed the steps on these sites:
http://kb.parallels.com/en/5772
http://kb.parallels.com/en/5791
... and none of the solutions worked for me.



i was looking in my mac's System preferences > Network after every reinstall. no Parallels network services were created.
maybe the installer does not work well on mac os x 10.5.8?



is there a way to completely reset all parallels settings, so i can try to start my win 7 virtual machine from external usb disk, as mentioned. if i double click the win 7.pvm, i get the same error.


hope this info helps you with this error message.
 
Parallels 3 worked Parallels 4 says "Unable to connect to Parallels Service."

I'm running Parallels 3 on 10.5.8 and in anticipation of installing Snow Leopard, I'm trying to update to Parallels 4. After the install i attempted to start Parallels Desktop and got "the message." Prior to the upgrade, Parallels 3 had been running just fine -- though it was an older version, I was unable to get the later updates to install (the disk images would not mount IIRC).

I've checked /etc/hosts and tried removing the alias that points /Users/Shared to another volume and replacing it with a folder. Removed the network configuration per the instructions in the KB. No luck at all.

Anybody have any ideas about what to try next?

Thanks, Doug
 
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