Windows 7 won't start up with Parallels 11

[MB_1]

Hello !
I have a big problem, I used to run Parallels 9 with windows 7 VM and everything was going smooth. But at some point i wanted to upgrade my OS (i avoided the last OS because Parallels said that it was not well supported.....). But i wanted to pass to El Captain so i paid for the upgrade to Parallels 11.
I installed it, and then my Windows 7 virtual machine could not start up. It kept showing me a blue screen with and error message (see below).
I then did my OS update to El captain (saying to myself that maybe it would solve the problem). Nothing more then a blue screen. Sometimes Windows would try to start anyway, and asking me to use the Restore/Repair tool, but at the end it says that the repair could not be done and that the computer as to be shut.
So, i tried to start the VM from the CD-ROM with my Repair DVD of Windows in it. I don't know if my DVD's are working or not, but obviously that didn't work either.
So so, i tried to delete my VM and create a new one from my PC laptop. I first did all my Windows updates, and created my new VM from scratch. Surprise ! I still have the blue screen when i try to start the new VM. The Windows 7 cannot repair itself.
I am in trouble ! I so need to work with Windows on my Mac. Please help !!!
Thank you very much,
marie

 

[MB_1]

anybody ?

 

[ManojK@Parallels]

Hi Marie, we believe we are addressing the issue under the ticket number 2196488. Please reply to our email in order to assist you further.

 

[MitchM1]

Hallo,
I have the same problem. Can you help me?

Thank you!

 

[ManojK@Parallels]

Hallo,
I have the same problem. Can you help me?

Thank you!

Hi, please share us the acreenshot of the blue screen so that we can assist you further. Is it the same error number as the previous image on the thread? Kindly confirm

 

[JillA]

I have the same issue here. Windows 7 Home Premium, SP-1 Parallels 11.1.0. How can I track ticket #2196488

 

[ManojK@Parallels]

I have the same issue here. Windows 7 Home Premium, SP-1 Parallels 11.1.0. How can I track ticket #2196488

Hi Marie, we believe that the ticket has been responded. Please reply to the email if you need further clarifications.

 

[JamesL9]

I am having the same issue I just upgraded to parallels 11 from parallels 9 and my win 7 VM halts at startup with BSOD. What was the resolution?

 

[Pradeep@Parallels]

I am having the same issue I just upgraded to parallels 11 from parallels 9 and my win 7 VM halts at startup with BSOD. What was the resolution?

Hello JamesL9,
Please share us the screenshot of your Windows screen to investigate further regarding the trouble and we will be happy to help!

 

[JamesL9]

I finally captured the BSOD.

 

[Dhana@Parallels]

I finally captured the BSOD.

Hello JamesL9,

Perform the below steps & let us know how it goes :

* If you are using Boot Camp partition, please boot into native Boot Camp and check for any custom video drivers ( ATI or NVIDIA) installed. If there are any of such drivers, please remove them.
* If you are using a separate virtual machine and no custom drivers are installed, please increase video memory assigned to the virtual machine at least to 512 MB.
* Check Device Manager for any additional video adapters:
- Start > Control Panel >System >Hardware tab > Device Manager
- Expand Video Adapters and remove all except Parallels Video Adapter. (Right-click > Uninstall)
If you are unable to perform the above steps on a separate virtual machine, please repair your Windows using installation media & let us know how it goes.

Thanks,
Dhana.