Windows 11 - 24H2 update -> issues with Citrix

M

MichaelH100

Bit poster
I have macOS 15.3.2 (24D81) and Parallels Version 20.2.2 (55879) installed on a MacBook Air M2,
running a Windows 11 virtual machine with version 23H2 22631.4890.
After upgrading the VM to 24H2, my Citrix sessions started having major display issues, making it almost impossible to use Citrix for work.
I'm using Citrix Workspace 2409 (24.9.10.28).
I've been experiencing this problem for several months now and have to constantly revert to 23H2 using a snapshot.
 
MichaelH100 said:
I have macOS 15.3.2 (24D81) and Parallels Version 20.2.2 (55879) installed on a MacBook Air M2,
running a Windows 11 virtual machine with version 23H2 22631.4890.
After upgrading the VM to 24H2, my Citrix sessions started having major display issues, making it almost impossible to use Citrix for work.
I'm using Citrix Workspace 2409 (24.9.10.28).
I've been experiencing this problem for several months now and have to constantly revert to 23H2 using a snapshot.
Click to expand...
Hello,
For us to further investigate this issue and advise you accordingly, kindly provide us with the following information:
1. Kindly reproduce the issue and collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
2. Reproduce issue and create a video recording of the issue following the article https://kb.parallels.com/en/118652 and upload the recorded file via a secured file sharing link (provide us with the link).
Thanks
 
Running into the same issues here. Macbook Pro 14 M4 Pro w 15.3.2 Parallels Version 20.2.2 (55879) and Windows 11 on same build. Sadly I dont have a snapshot to revert so have to reinstall and block the upgrade. Citrix is unusable for me. Really bad news as I need this for work.
 
Come on Parallels. This shouldn't be a big fix here. Obviously this windows update brought major changes, yes, but you had this build for weeks prior to release. Citrix is a key use case for your product. Take the report seriously and at least let us know when a fix is coming.
 
For anyone else that comes across this issue, VMware Fusion works fine with Citrix. Seems Parallels doesn't care to fix this issue.
 
Tsuki02 said:
Come on Parallels. This shouldn't be a big fix here. Obviously this windows update brought major changes, yes, but you had this build for weeks prior to release. Citrix is a key use case for your product. Take the report seriously and at least let us know when a fix is coming.
Click to expand...

Hi

Apologies for the delay in responding.

We have created a support ticket with ID 5245553 to investigate this issue with you.

Further communication will be passed via email correspondence
 
Hi,
are there any updates regarding this problem?
I am currently testing Parallels Desktop Pro for my company, but at the moment Citrix Workplace is COMPLETELY UNUSABLE.
Under these circumstances, a purchase is unfortunately out of the question for us. VMWare Fusion Pro (which is now available for free) has no problems at all under the same test conditions and Citrix Workplace works great.
Coherence is the only reason why I'm still struggling with Parallels at the moment...
 
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