Windows 10 VM freezes for 5 to 15 seconds regularly since High Sierra - Parallels 13.0.1 (42947)

sf10 said:
This worked for me: Go to Apple logo > System Preferences > Energy Saver, then turn OFF the 'Automatic graphics switching' checkbox.
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I have all the frozen/hanging problems of my Windows 10 VM described here (annoying), but I don't have this setting 'Automatic graphics switching' (iMac)
Gerd
 
GerdP said:
I have all the frozen/hanging problems of my Windows 10 VM described here (annoying), but I don't have this setting 'Automatic graphics switching' (iMac)
Gerd
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Hi @GerdP, the feature is available only on iMac. Is Windows 10 virtual machine freezes while starting up or when you are trying to open any applications?
Can you please send us a Technical Data collected right after you open Task Manager in Windows 10 and Activity monitor (Help menu > Send Technical Data...)? This will help us significantly, please reply me back with the report ID number.
 
PaulChris@Parallels said:
Hi @GerdP, the feature is available only on iMac. Is Windows 10 virtual machine freezes while starting up or when you are trying to open any applications?
Can you please send us a Technical Data collected right after you open Task Manager in Windows 10 and Activity monitor (Help menu > Send Technical Data...)? This will help us significantly, please reply me back with the report ID number.
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Hi PaulChris@Parallels, the freezes didn't happen while starting up or when I tried to open any applications. Those happened in the middle of the work in applications but I cannot say if something like starting background updates happened at that time. Interesting enough, since I wrote my freeze problems into this forum, it hasn't happened anymore. Not sure if an Windows 10 update solved it (they are installed automatically in the background) or I was lucky in the last several days.
Thanks Gerd
 
Unfortunately, the Windows 10 system froze again now. I tried to de-install an application and then the system froze.... I was simply lucky that the system hasn't frozen for several days....
Gerd
 
GerdP said:
Unfortunately, the Windows 10 system froze again now. I tried to de-install an application and then the system froze.... I was simply lucky that the system hasn't frozen for several days....
Gerd
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Hi @GerdP, we would recommend you to check your system.log for errors in the Console (Applications/Utilities/Console). Type "i/o" (without quotes) at Console's search bar and check if you can see "I/O error"
 
After banging my head against a wall for months I have solved this happening for me.


I disabled TRIM in the advanced disk settings and no more freezes!
 

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BorjaG said:
+1.

  • MacOs High Sierra + Parallels 13 + Windows 10 Pro + Visual Studio 2017 + Google Chrome (openning in MacOs).
  • Macbook Pro Touchbar (16Gb RAM, i7 2.7Ghz).
  • All updated (MacOs, Windows, Parallels, ...)

The vm suddenly stops responding to all requests each 5-10 minutes. Sometimes, all system is blocked (macos) and the only solution is turn off the computer with the power button. After that, I try to open again the vm and parallels stays locked in the "Parallels..." spinner. Then, the only solution is to kill from Activity Monitor all processes that start by "prl_xxx" and restart the macos system (it does not always work, sometimes I have to repeat it 2-3 times).

Please, we need a solution! it's not productive to work like this.
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I am having this very issue, just as BorjaG describes, though as follows:
  • macOS Mojave (currently 0.14.3 Beta (18D32a), but it happen on current non-beta Mojave version also) + Parallels 14
  • MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports), 3.5GHz i7
I'm observing the same failure behavior and recovery process as described above. I've noticed the problem happens frequently when working with Office 365, but I spend a lot of timwworking in Office, so that may simply be a coincidence.

Hoping for a fix, here... this is appears to be a long-standing issue across multiple OS and Parallels versions.
 
I have started getting same freezing issue since few days. I have tried all options mentioned in previous comments, e.g disabling Automatic Graphics Switching and Disk Trim option. Nothing worked for me. I have macOS Mojave and Parallels Desktop 15. My Windows 10 VM freezes after every few minutes in the middle of work and does not come back without "Reset". I am stuck and cannot do anything. Please help.
 
AmerJ said:
I have started getting same freezing issue since few days. I have tried all options mentioned in previous comments, e.g disabling Automatic Graphics Switching and Disk Trim option. Nothing worked for me. I have macOS Mojave and Parallels Desktop 15. My Windows 10 VM freezes after every few minutes in the middle of work and does not come back without "Reset". I am stuck and cannot do anything. Please help.
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Hi,
I have the same problem with freezing - 5-10 sec during work randomly. (MacBook Pro Early 2013 / High Sierra 10.13.6 / Paralell 13 / Windows 7)
According to recomendation of forum I changed:
- TRIM - disabled
- Automatic switch of graphic - OFF (Mac and Paralell settings)
- Applications MAC from Win - Off
And problem was solved. I will not to try to understand exact option helps me but it works.
 
AmerJ said:
I have started getting same freezing issue since few days. I have tried all options mentioned in previous comments, e.g disabling Automatic Graphics Switching and Disk Trim option. Nothing worked for me. I have macOS Mojave and Parallels Desktop 15. My Windows 10 VM freezes after every few minutes in the middle of work and does not come back without "Reset". I am stuck and cannot do anything. Please help.
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Could you collect the tech.report please and share the report's id here?
 
VadzimP said:
Hi,
I have the same problem with freezing - 5-10 sec during work randomly. (MacBook Pro Early 2013 / High Sierra 10.13.6 / Paralell 13 / Windows 7)
According to recomendation of forum I changed:
- TRIM - disabled
- Automatic switch of graphic - OFF (Mac and Paralell settings)
- Applications MAC from Win - Off
And problem was solved. I will not to try to understand exact option helps me but it works.
Click to expand...
Did you test the same behavior with the latest version of Parallels Desktop?
 
Maria@Parallels said:
you can test the same issue with trial version.
Did you make any updates before the issue appeared?
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As for testing on trial version - the times when I mastered the advantages of Windows 3.1 over 3.0. and it was interesting for me already behind. Let's leave it to enthusiasts :) I just wanted to share information that in a particular case there is a solution as I described.
As for updates - some updates for MAC was applied but I can't fix moment exactly. Tech report of my system 322701698. Maybe it will be useful.
 
VadzimP said:
As for testing on trial version - the times when I mastered the advantages of Windows 3.1 over 3.0. and it was interesting for me already behind. Let's leave it to enthusiasts :) I just wanted to share information that in a particular case there is a solution as I described.
As for updates - some updates for MAC was applied but I can't fix moment exactly. Tech report of my system 322701698. Maybe it will be useful.
Click to expand...
Thanks a lot for sharing this.
 
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