Windows 10 suddenly not working

[ian8]

Hello,
I'm currently having an issue with Windows 10 on Parallels Desktop on a Mac running High Sierra 10.13.4.
I put my laptop to sleep last night and now when I try to use Windows I'm getting a glitched out screen that looks like the image attached.
Has anyone ever had this problem or might know what is happening? I have a bunch of unfinished school work that I need to access.

 

[AJ@Parallels]

Hello,
I'm currently having an issue with Windows 10 on Parallels Desktop on a Mac running High Sierra 10.13.4.
I put my laptop to sleep last night and now when I try to use Windows I'm getting a glitched out screen that looks like the image attached.
Has anyone ever had this problem or might know what is happening? I have a bunch of unfinished school work that I need to access.

Hello ian8, Kindly start the virtual machine and go to the top menu bar, click on Actions--> Take snapshot. once the snapshot is done then again click on Actions--> Reset and then check with the Windows virtual machine. Let us also ensure that Parallels Tools are properly installed. Please follow https://bit.ly/2N1mrkW to install Parallels Tools. If you see reinstall or update Parallels Tools then kindly reinstall it.

 

[ian8]

Hello @AJ@Parallels, taking the snapshot and then resetting has gotten my virtual machine working again. Thank you for your assistance.

 

[AJ@Parallels]

Hello @AJ@Parallels, taking the snapshot and then resetting has gotten my virtual machine working again. Thank you for your assistance.

You are welcome, Please feel free to reach us any time for any queries regarding Parallels.

 

[PrafulP]

I have a same issue with my windows and after taking snap shot and reset the situation remain same. What should i do?

 

[Maria@Parallels]

Hi, dud you install the Windows update before? Or may be update the Parallels Desktop or MacOs?

 

[FedericoC1]

Hi ! I have a similar problem. Windows does not seem to be able to start. Only a black window. What can I do?
Thank you
Fede

 

[Arun@Parallels]

Hi @FedericoC1 , Please let us know if you tried resetting the virtual machine (Actions--> Reset) ?

 

[FedericoC1]

Yes, it worked when I reseted the app. Thank you!

 

[MalcolmD]

I think Parallels are one of the top software companies anywhere. Their application allowing W10 to work on a MAC is a stable, solid work. I had the problem described above and did a snapshot and a reset. Now I can get on and complete my work. I have great respect for this company and their staff. Well done.!!