Windows 10 black screen

[PercyM1]

I can't open windows 10 using parallels in my MAC. There is a permanent black screen

 

[James Rome]

I now am in a mode with a desktop (with bottom bar) the alternates with a black screen. BitDefender popped up a scan CD window. but everything is busy.

Ah, I managed to start Task Manager in the blinking mode. When the screen goes black, Windows Explorer is suspended! It then comes back when the desktop reappears https://www.dropbox.com/s/mbdk62ak5sbk08k/WindowsExplorerSuspended.png?dl=0

 

[RachelM2]

I too was getting the Windows 10 black screen after updating Parallel Desktop. The Actions > Reset worked. Thank you!

 

[James Rome]

Well developer's version 21332 seems to have fixed this finally.

 

[Maria@Parallels]

Well developer's version 21332 seems to have fixed this finally.

Hi, if the issue reoccurs please let us know.

 

[Hallan]

I need help please.. My parallels Windows 10 stopped work I'm trying to shutdown clicking on the button Shutdown but it doesn't work..it just stay "suspended"

 

[Sarah13]

I need help please.. My parallels Windows 10 stopped work I'm trying to shutdown clicking on the button Shutdown but it doesn't work..it just stay "suspended"

 

[AnnieK]

I am having the black screen and nothing is working. I can get to the configuration but most things it asks me to change don't work. Need help ASAP>

 

[Maria@Parallels]

I am having the black screen and nothing is working. I can get to the configuration but most things it asks me to change don't work. Need help ASAP>

Hello, did you try to reset your VM?
If the issue still there please collect the tech report once the issue reproduced and post the report's ID here.

 

[ThiagoM6]

I am having the same problem here. You guys charge a lot and don`t even have a software that works. Really annoyed. Action reset does NOT work.

 

[ThiagoM6]

382836077 tech report

 

[joes19]

386644739 Tech Report. Everything works until after inputting the password, in which the black screen occurs. I have reset the VM using Actions > reset, however, the error still occurs. Activity monitor runs.

 

[RandalK]

I have multiple users on my Mac running Parallels Windows. All running Windows instances went blackscreen. All attempts to start new Windows VMs, snapshots of Windows VMs, or reset Windows VMs failed with blackscreen. I logged all users off, reboot my Mac, killed all Mac user processes that automatically restart, and restarted Parallels for one of my users. The Windows VM starts up as expected. I did not check on cpu, mem, or disk before restarting everything. Your mileage may vary.

 

[RandalK]

I have multiple users on my Mac running Parallels Windows. All running Windows instances went blackscreen. All attempts to start new Windows VMs, snapshots of Windows VMs, or reset Windows VMs failed with blackscreen. I logged all users off, reboot my Mac, killed all Mac user processes that automatically restart, and restarted Parallels for one of my users. The Windows VM starts up as expected. I did not check on cpu, mem, or disk before restarting everything. Your mileage may vary.

I am running Parallels 17.1.1 (51537) on my iMac. Windows black-screened on me again. I opened Activity Monitor and found Memory Used at 38GB of Physical Memory 40GB. I ended all my parallels virtual machines. I stopped Parallels. That brought Memory Used down to ~24GB. I was able to start parallels. I was able to start my Windows VM.

It would appear that the memory management of Parallels and Windows VMs leaves something to be desired.