Why ist Citrix Receiver so slow at Parallels Windows?

Hi! I found solution. Environment: parallels 16.1, windows 10 x32, Citrix workstation app. I had strange lags in Citrix. I realized that the lags are due to the video. If I disabled the video card in the system settings, then citrix started to work better. After I try disable h\w acceleration in regedit, but it didn't`t help. After I install Direct X SDK (I use DXSDK_Jun10.exe). Start - Microsoft DirectX SDK (June 2010) - DirectX Control Panel - tab Direct3D 9 - enable "Software Only".
It worked fine! (Also it helped on VM Fusion)
 
Hi AndrejS2,
can you explain a little more regarding "I realized that the lags are due to the video. If I disabled the video card in the system settings" ?
Do you mean the video settings on the mac, parallels, windows or cirtix?

Thanks :)
 
AndrejS2 said:
Hi! I do all settingsin in Windows VM. Install Direct X SDK (I use DXSDK_Jun10.exe). Find in Start "DirectX Control Panel". Tab Direct3D 9 - enable "Software Only". Reboot don`t need.
Click to expand...
FANTASTIC!! there is a night&day difference in the speed. Thanks so much!! :)
 
AndrejS2 said:
Hi! I do all settingsin in Windows VM. Install Direct X SDK (I use DXSDK_Jun10.exe). Find in Start "DirectX Control Panel". Tab Direct3D 9 - enable "Software Only". Reboot don`t need.
Click to expand...
This solved this annoying and long-lasting problem for me. Thanks!
 
Thank you for posting a solution.
Disabling video HW acceleration fixed two problems for me:
  • Unreadable text in Citrix due to black boxes appearing and disappearing anywhere in the Windows session.
  • Sluggishness, everything was VERY slow.
Hoping for a fix in the next version of Parallels, maybe a switch in the VM settings to be able to turn off and on HW acceleration without having to install 1GB of developer tools.
 
AndrejS2 said:
Hi! I found solution. Environment: parallels 16.1, windows 10 x32, Citrix workstation app. I had strange lags in Citrix. I realized that the lags are due to the video. If I disabled the video card in the system settings, then citrix started to work better. After I try disable h\w acceleration in regedit, but it didn't`t help. After I install Direct X SDK (I use DXSDK_Jun10.exe). Start - Microsoft DirectX SDK (June 2010) - DirectX Control Panel - tab Direct3D 9 - enable "Software Only".
It worked fine! (Also it helped on VM Fusion)
Click to expand...
Registered here just to thank you, you are my hero!
 
This seems to be app dependent on my Mac in VM mode only (not booting directly into Windows from Boot Camp).

I use two enterprise apps under the same Citrix Receiver 4.9x install. I am currently forced to use a very old (now deprecated) version of Citrix Receiver because one of the apps I use (Infinitt) freezes under newer versions of Citrix, regardless of weather I am using a PC or Mac. One app works normally in Parallels (Infinitt, https://www.infinittna.com/). However the main EHR app I use (Epic, https://www.epic.com/) runs about 4X slower in Windows 10 as a Parallels VM. Usable in a pinch in Parallels, but I just boot to Windows in the Boot Camp startup if I need to use Epic extensively.

Citrix is definitely a problem in certain environments. Not just Parallels. Although new versions of Citrix should be backward compatible, as I pointed out with Infinitt, it doesn't always work that way in practice. If your apps are compatible, you may wish to try the Citrix Workspace App (the replacement for Receiver; https://www.citrix.com/downloads/?=source). Otherwise Parallels and Citrix will need to get together to try to troubleshoot the problems with slow performance of some apps running under Citrix.
Click to expand...

The solution for me was to install the Citrix Workspace App. I recommend it to anyone who has a similar problem. It is only necessary that your programs are compatible with this solution.
 
Another solution - works for me on Parallels Desktop 16 + BigSur
1. Turn off VM.
2. Open terminal window and find out VM ID:
prlctl list --all
You will find something like
UUID STATUS IP_ADDR NAME
{69e7e93c-db19-46b4-bdca-a844651aed06} stopped - Red Hat Enterprise Linux
{cd66c0b7-4e4e-41ca-969b-577df7413ea9} stopped - Windows 10
3. Turn off 3d acceleration
prlctl set <UUID> --3d-accelerate=off
In my example:
prlctl set cd66c0b7-4e4e-41ca-969b-577df7413ea9 --3d-accelerate=off
4. Start VM and check.
 
MIDIPanic said:
This seems to be app dependent on my Mac in VM mode only (not booting directly into Windows from Boot Camp).

I use two enterprise apps under the same Citrix Receiver 4.9x install. I am currently forced to use a very old (now deprecated) version of Citrix Receiver because one of the apps I use (Infinitt) freezes under newer versions of Citrix, regardless of weather I am using a PC or Mac. One app works normally in Parallels (Infinitt, https://www.infinittna.com/). However the main EHR app I use (Epic, https://www.epic.com/) runs about 4X slower in Windows 10 as a Parallels VM. Usable in a pinch in Parallels, but I just boot to Windows in the Boot Camp startup if I need to use Epic extensively.

Citrix is definitely a problem in certain environments. Not just Parallels. Although new versions of Citrix should be backward compatible, as I pointed out with Infinitt, it doesn't always work that way in practice. If your apps are compatible, you may wish to try the Citrix Workspace App (the replacement for Receiver; https://www.citrix.com/downloads/). Otherwise Parallels and Citrix will need to get together to try to troubleshoot the problems with slow performance of some apps running under Citrix.
Click to expand...

This is funny because I experienced this issue while taking Epic training and was about to post about it when I found this thread
 
RomanS7 said:
Another solution - works for me on Parallels Desktop 16 + BigSur
1. Turn off VM.
2. Open terminal window and find out VM ID:
prlctl list --all
You will find something like
UUID STATUS IP_ADDR NAME
{69e7e93c-db19-46b4-bdca-a844651aed06} stopped - Red Hat Enterprise Linux
{cd66c0b7-4e4e-41ca-969b-577df7413ea9} stopped - Windows 10
3. Turn off 3d acceleration
prlctl set <UUID> --3d-accelerate=off
In my example:
prlctl set cd66c0b7-4e4e-41ca-969b-577df7413ea9 --3d-accelerate=off
4. Start VM and check.
Click to expand...
Thanks! This worked for me. :)
 
RomanS7 said:
Another solution - works for me on Parallels Desktop 16 + BigSur
1. Turn off VM.
2. Open terminal window and find out VM ID:
prlctl list --all
You will find something like
UUID STATUS IP_ADDR NAME
{69e7e93c-db19-46b4-bdca-a844651aed06} stopped - Red Hat Enterprise Linux
{cd66c0b7-4e4e-41ca-969b-577df7413ea9} stopped - Windows 10
3. Turn off 3d acceleration
prlctl set <UUID> --3d-accelerate=off
In my example:
prlctl set cd66c0b7-4e4e-41ca-969b-577df7413ea9 --3d-accelerate=off
4. Start VM and check.
Click to expand...

Success for me as well. Best way to ask Parallels and/or Citrix to investigate and resolve...?
 
RomanS7 said:
Another solution - works for me on Parallels Desktop 16 + BigSur
1. Turn off VM.
2. Open terminal window and find out VM ID:
prlctl list --all
You will find something like
UUID STATUS IP_ADDR NAME
{69e7e93c-db19-46b4-bdca-a844651aed06} stopped - Red Hat Enterprise Linux
{cd66c0b7-4e4e-41ca-969b-577df7413ea9} stopped - Windows 10
3. Turn off 3d acceleration
prlctl set <UUID> --3d-accelerate=off
In my example:
prlctl set cd66c0b7-4e4e-41ca-969b-577df7413ea9 --3d-accelerate=off
4. Start VM and check.
Click to expand...
This command dont work with Standard edition
"The command is available only in Parallels Desktop for Mac Pro or Business Edition"
Looks like customers support just does not exist, as i tried to ask support for workaround with all possible ways.
Also cant install dx sdk on new arm windows, is there any other way to turn off 3d accelerate or ask for refund?
 
GennadyV1 said:
This command dont work with Standard edition
"The command is available only in Parallels Desktop for Mac Pro or Business Edition"
Looks like customers support just does not exist, as i tried to ask support for workaround with all possible ways.
Also cant install dx sdk on new arm windows, is there any other way to turn off 3d accelerate or ask for refund?
Click to expand...
Try to edit configuration file manually:

1. Open VM file in Finder with "Show Package Content"
2. Edit config.pvs file.
3. You should disable 3d acc.
Here is the part of my file for VM with disabled 3d acc:
<Video dyn_lists="" VideoMemorySize_patch="1">
<Enabled>1</Enabled>
<Type>0</Type>
<VideoMemorySize>0</VideoMemorySize>
<EnableDirectXShaders>1</EnableDirectXShaders>
<ScreenResolutions dyn_lists="ScreenResolution 0 DynamicResolution 0">
<Enabled>0</Enabled>
</ScreenResolutions>
<Enable3DAcceleration>0</Enable3DAcceleration>
<EnableVSync>1</EnableVSync>
<MaxDisplays>0</MaxDisplays>
<EnableHiResDrawing>1</EnableHiResDrawing>
<UseHiResInGuest>1</UseHiResInGuest>
<HostScaleFactor>2</HostScaleFactor>
<NativeScalingInGuest>0</NativeScalingInGuest>
<ApertureOnlyCapable>1</ApertureOnlyCapable>
</Video>

Also, FYI I have created a case to support (#2959378). Unfortunately support team unable to provide JIRA ID for me - so it is impossible to track, when the issue will be fixed.
Also, no ETA had been provided.
 
GennadyV1 said:
This command dont work with Standard edition
"The command is available only in Parallels Desktop for Mac Pro or Business Edition"
Looks like customers support just does not exist, as i tried to ask support for workaround with all possible ways.
Also cant install dx sdk on new arm windows, is there any other way to turn off 3d accelerate or ask for refund?
Click to expand...
Workaround if you have error installing DX SDK on m1:
Uninstall all Microsoft Visual C++
Try to run DX SDK installer, it could fail again, go to installation folder C:\Program Files (x86)\Microsoft DirectX SDK (June 2010)\system\uninstall and run vc10redist_x86.
Try to install again
 
RomanS7 said:
Try to edit configuration file manually:

1. Open VM file in Finder with "Show Package Content"
2. Edit config.pvs file.
3. You should disable 3d acc.
Here is the part of my file for VM with disabled 3d acc:
<Video dyn_lists="" VideoMemorySize_patch="1">
<Enabled>1</Enabled>
<Type>0</Type>
<VideoMemorySize>0</VideoMemorySize>
<EnableDirectXShaders>1</EnableDirectXShaders>
<ScreenResolutions dyn_lists="ScreenResolution 0 DynamicResolution 0">
<Enabled>0</Enabled>
</ScreenResolutions>
<Enable3DAcceleration>0</Enable3DAcceleration>
<EnableVSync>1</EnableVSync>
<MaxDisplays>0</MaxDisplays>
<EnableHiResDrawing>1</EnableHiResDrawing>
<UseHiResInGuest>1</UseHiResInGuest>
<HostScaleFactor>2</HostScaleFactor>
<NativeScalingInGuest>0</NativeScalingInGuest>
<ApertureOnlyCapable>1</ApertureOnlyCapable>
</Video>

Also, FYI I have created a case to support (#2959378). Unfortunately support team unable to provide JIRA ID for me - so it is impossible to track, when the issue will be fixed.
Also, no ETA had been provided.
Click to expand...

I just wanted to take a moment to thank you for this posting. I was really struggling with Citrix on a Parallels try-out. The app was so unresponsive that it was effectively unusable. This made it workable, and quite responsive. Thank you!!
 
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