who knows how to fix usb2.0-serials issue？

[Weiqiangh]

where can download the drive of usb 2.0-serials？thanks， my model is mac air m1 and win10

 

[Weiqiangh]

this is my problem

 

[Anand48]

this is my problem

Hi, please refer to ( https://kb.parallels.com/111725 ) and perform the steps to check on the issue. Thanks.