VM breaks internet for both host and guest

J

jdslab

Bit poster
When I start my Windows 10 VM and try to access the internet, the internet stops working on both the host and guest system. After I shut down the Windows 10 VM and quit Parallels Desktop, the internet resumes working on the host system. Not sure what's the issue, last time I used the VM it was working fine.
Host OS: macOS 10.15.3 Catalina
Guest OS: Windows 10 Version 1909
Network Settings are set as default: Shared Network, Intel Gigabit CT
 
jdslab said:
When I start my Windows 10 VM and try to access the internet, the internet stops working on both the host and guest system. After I shut down the Windows 10 VM and quit Parallels Desktop, the internet resumes working on the host system. Not sure what's the issue, last time I used the VM it was working fine.
Host OS: macOS 10.15.3 Catalina
Guest OS: Windows 10 Version 1909
Network Settings are set as default: Shared Network, Intel Gigabit CT
Click to expand...
Please make sure Parallels Desktop has appropriate permissions under Mac System Preferences > Security & Privacy > Privacy > Accessibility, Full Disk Access, Files & Folders.
 
Abhishek@Parallels said:
Please make sure Parallels Desktop has appropriate permissions under Mac System Preferences > Security & Privacy > Privacy > Accessibility, Full Disk Access, Files & Folders.
Click to expand...
I checked, Parallels Desktop has permission for accessibility and files & folders, but it doesn't show up in full disk access.
Sometimes the internet works at first when I turn on the VM, but stops working for both host and guest OS immediately when I try to download something on the guest OS.
By the way, the guest OS is the bootcamp partition virtualized, not sure if this has anything to do with it.
 
Maria@Parallels said:
Please provide us with a bit more info. Your Parallels Desktop, macOS versions. Did you reinstall Parallels Tools and check the issue.
Click to expand...
I have the latest version of macOS and Parallels Desktop software. I didn't reinstall Parallels Tools but it would have been reinstalled while updating Parallels Tools. I also created a new post regarding my problem: https://forum.parallels.com/threads/windows-10-cant-have-access-to-internet.349506/#post-864918

Thanks.
 
Hi there. I still periodically get problems with the network. It doesn't matter whether I use bridged or shared network mode, the internet will sometimes stop working for both the host and guest OS. Most of the time, if this happens, I need to shut down the VM and completely quit Parallels Desktop, then the internet immediately works normally again.
Guest OS: Windows 10 Version 2004
Host OS: macOS Catalina 10.15.6
Parallels Desktop Version: 15.1.5 (47309)
Parallels has permission for full disk access in system preferences.
Maybe this can be forwarded to the developers for examination?
If needed, I can provide more information.
 
jdslab said:
Hi there. I still periodically get problems with the network. It doesn't matter whether I use bridged or shared network mode, the internet will sometimes stop working for both the host and guest OS. Most of the time, if this happens, I need to shut down the VM and completely quit Parallels Desktop, then the internet immediately works normally again.
Guest OS: Windows 10 Version 2004
Host OS: macOS Catalina 10.15.6
Parallels Desktop Version: 15.1.5 (47309)
Parallels has permission for full disk access in system preferences.
Maybe this can be forwarded to the developers for examination?
If needed, I can provide more information.
Click to expand...
Hello, could you please collect the tech report data once the issue reoccurs and post the report's ID here?
 
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