Video Downloads Not Working

JacquelineK1 said:
I'm unable to download videos from Youtube and other sites. My toolbox is up to date.
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Hello @JacquelineK1
Kindly collect a technical report while the issue is being reproduced (click the Parallels Toolbox icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID.
Moreover, kindly provide us with the video link you are trying to download.
Regards,
 
I'm having the same problem and I just submitted a report.

It's literally any youtube video I try to download.

Report ID is 512728057

The error is:
This video service may not be supported.

Try to provide a direct link to the video:
- Right-click the video and select "Get URL", or
- Drag the video thumbnail to the app
 
Having the same issue! I was downloading several videos successfully from YouTube and it quit being able to download. I tried numerous videos but to no avail. I restarted my MacBook Pro as well. Please help.
 
I can't download YouTube video on my new MacBook Pro and license. When I click the link on the arrow it just keeps moving in the downward direction and never stops. Report ID while problem was happening is
516535690.
 
Unable to download any videos, when I paste the link the error keeps spinning and receive message "Processing the web link. Please wait" and nothing happens. I also submitted report ID # 519841348. Thank you
 
Joining the club with this problem which I have noticed over the years of using Parallels just appears from time to time. In my experience it eventually starts working again. Rather annoying to have to just wait for the , (hopefully, fix to happen) without any acknowledgement of the problem from Parallels.
 
Mine hasn't worked reliably for over a year. YT downloading barely works. I use the tool to download MY OWN VIDEOS. Or at least try. O have grown frustrated that this continues to be an issue year after year. Other downloaders I have discovered work perfectly every time. I can only assume the Mac customer base is too small to justify proper upkeep of this tool. So, I can no longer justify paying for the subscription. I wanted to support Parallels, and have continued to do so all this time. It's obvious they simply aren't interested.
 
mr_q said:
Mine hasn't worked reliably for over a year. YT downloading barely works. I use the tool to download MY OWN VIDEOS. Or at least try. O have grown frustrated that this continues to be an issue year after year. Other downloaders I have discovered work perfectly every time. I can only assume the Mac customer base is too small to justify proper upkeep of this tool. So, I can no longer justify paying for the subscription. I wanted to support Parallels, and have continued to do so all this time. It's obvious they simply aren't interested.
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Yes agree. I only keep it since comes with my subscriptions. I would not bother if I had to pat an additional fee. regard
 
I have noticed the same issue from time to time. Works then doesn't work and then works again. I use the feature for work, rather annoying and the silence is deafening.
 
Exact same issue for me (mac, sound and video not downloading, same error message, etc.).
Seems like it's been a good few months since this has worked.

Any update on this issue?
 
Trishna Oobeyram said:
Hello @JacquelineK1
Kindly collect a technical report while the issue is being reproduced (click the Parallels Toolbox icon > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID.
Moreover, kindly provide us with the video link you are trying to download.
Regards,
Click to expand...

So what came of this? Looks like it was posted in February.

Thanks!
 
Is there going to be any solution to this? It's one of the main reasons I pay to have the toolbox. Not only is it not working (for MANY people), there appears to be no concern here from support.
 
Hello,
Thank you for your feedback.
Please be informed that the issue you have encountered is known to our Development team, and we have passed along the provided data to them.
In the meantime, to keep abreast of potential fixes and updates, you can subscribe to this article https://kb.parallels.com/en/123955 and click on the "get updates" button to be notified of future updates.
Thanks
 
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