Very Unhappy Consumer - An Open Letter To The Company

[OllyW]

Hi Olly,

As spectre mentioned above, the upgrade key (from element 5) now works with the Avanquest UK version so long as you download build 4128. It is *not* a total solution for those unfortunate folks who have bought french, italian, german, etc 'localised' versions but it does work with both the US and UK versions.

I can attest to this as a customer whose 2.x version was purchased through a reseller of Avanquest in the UK and who bought the early adopter upgrade to 3.x from the web.

There certainly should be warnings for the non-english versions but I suspect that your testing would have gone to an english version.

Rgds,

Guy

Thanks Guy,

I've had the update up and running since Saturday, it was the 2 days of conflicting support messages from both sides of the Atlantic previous to that release which did me in

I'm now waiting to see if my upgrade has been cancelled, as the original unanimous verdict from both teams was that the US upgrade would never work with the UK version and to apply for a refund. I sent my refund application to element5 and 12 hours later the latest version appeared

I've sent two messages asking them to cancel my refund request but I fully expect it to be ignored

Olly

 

[guydavies]

Hi Olly,

Glad to hear you're up and running. I saw various recommendations to get a refund and I was having none of that because I'd end up paying more (I'm tight like that ;-). I hope you succeed in not getting your refund ;-)

I've put a new thread up to tell people clearly that the UK version now works OK because Parallels seem unwilling to make a clear statement to that effect

Rgds,

Guy