non-troppo
Member
Several of the questions here are answered by reading the full changelog here: http://forum.parallels.com/thread14504.html i.e. compatibility with MacFUSE etc.
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ewestby said:Just upgraded to build 4560, and I noticed that afterward, when performing a "Get Info" on the application package in the Finder, it still lists itself as build 4128, created and modified March 7.
Did my upgrade not work, or can others confirm that Parallels simply forgot to update the application info?
Robster said:Well not only have I managed to get it working BUT I also had an acknowledgement from Parallels with some suggested fix's.
That is excellent support when the automatic response said 3 days and I had a response is a couple of hours.
Cheers.
Robin
Yes Robster, that is exactly what I did to get it to boot up in a stable manner. I have since emailed support and they have asked me for a crash log. Either way, it seems like this was poor QA (and now poor tech support) because this is a relatively easily reproducible and isolateable incident, and I am not happy that I needed to narrow it down for them - and they still won't just attempt it but require me to send in the crash logs....Robster said:Hi Ebernet
It sounds like you and I both have exactly the same problem and I notice that Parallels people are ignoring us and our issues???????
Did you get the latest build stable now by switching off Sharing Mac Applications?
If so I may try the install again but I would really like to know WHY XP keeps crashing on start up.
This sounds like poor QA to me!!!
Cheers.
Robin
fribhey said:you don't need to uninstall it before upgrading but you should uninstall parallel tools first. uninstall tools, shutdown parallels, run the updater, run parallels and reinstall tools.
ebernet said:What was your solution Robster? What did they tell you to try?
Robster said:Please start Windows in Safe Mode and uninstall Parallels Tools.
Start your virtual machine.
As soon as Windows begins to load click inside Parallels window and
start pressing F8 (Fn+F8 for Macbook).
Choose safe mode.
Wait for Windows to start, click Run - Control Panel - Add or remove
programs. In the list of programs find Parallels Tools, click remove.
Restart Windows.
If New Hardware Wizard appears cancel it.
Reinstall Parallels Tools (Actions menu - Install Parallels Tools).
If crashes continue please send us txt log file from Mac OS - Library -
Parallels - Bug reports. Attach it to the reply to this e-mail.
This was the main part of the email I received.
However I had managed to get it stable before the email arrived by a double reboot of my Mac and Disk Util permissions check (all okay).
After all that it seemed to work okay!
Robin
dlatkins said:I just upgraded to the latest 4560 release. When it booted into Windows XP, I was able to update the Parallels Tools, but after restarting, it crashes repeatedly as Windows is coming up. Several crashes happened as the "SmartSelect Update" dialog box was going through its paces, and now, it won't even get that far. Any ideas?![]()