USB Serial Device (COM 3) This device cannot start. (Code 10)

[DavidC98]

I'm getting the following error under Control Panel > Hardware and Sound > Devices and Printers:

USB Serial Device (COM 3) This device cannot start. (Code 10). The model is GD32 Virtual ComPort in FS Mode​

When I go into properties I see under device status, "{Operation Failed} The requested operation was unsuccessful."
It worked fine until I upgraded to macOS Monterey 12.0.1 & Parallels Desktop 17.1.0
Also, when I boot windows 10 natively (via bootcamp) it works great
I searched in the forum and couldn't find any solutions.
Any and all questions, rants and/or ideas are welcome. Thanks.

 

[Maria@Parallels]

Hello guys, the newest Parallels Desktop 17.1.1 update has been released recently.
And it resolves a USB devices connectivity issue.
Please check the issue and let us know the results.

 

[Mark B]

Hello guys, the newest Parallels Desktop 17.1.1 update has been released recently.
And it resolves a USB devices connectivity issue.
Please check the issue and let us know the results.

Doesn't resolve the issue I reported, and no mention of such is made in the release notes. Waste of time.

 

[Donato1]

Thanks for providing me with the correct link, albeit on the second attempt. I note that KB128608 was last revised 03 Nov making it at least two days older than the first post in this thread, which makes me wonder why it wasn't proposed to @DavidC98 in response to his sufficiently detailed report.

I'm also left questioning my earlier decision to pay for a Pro Edition subscription when I have to roll back in order to retain basic functionality like USB ports. I've been a customer for 9 years now but that could well change at renewal time ...

Hello, please visit https://kb.parallels.com/en/128608 for downloading 17.0.1 version. Thanks, Parallels Team.

Hi, it might be just me but I am unable to downgrade to 17.0.1. Following the instructions in KB 128608 (per link above), Parallels only confirms that I have the latest version (17.1.1 (51537)) and won't prompt me any other option to downgrade. I still have the USB connectivity (Code 10) issues. Please, help me downgrading to 17.0. Thanks!

 

[DavidC98]

Hello guys, the newest Parallels Desktop 17.1.1 update has been released recently.
And it resolves a USB devices connectivity issue.
Please check the issue and let us know the results.

Hi Maria. Thanks for the email. I just upgraded to Version 17.1.1 and it works! Thanks again for all of your help.

 

[Donato1]

Hello guys, the newest Parallels Desktop 17.1.1 update has been released recently.
And it resolves a USB devices connectivity issue.
Please check the issue and let us know the results.

It's not working for me... same issue with 17.1.1.