Urgent: Help needed with logging in - I don't have Facebook or Twitter to contact support

  • Thread starter Thread starter Parallels User
  • Start date Start date
Not_My_Main_Account said:
Hello!
I own a Parallel-Account wich has a License of Parallels Desktop 17 for Mac Standard and some previous versions registered to it.
My current installation of Parallels 17 is activated / logged in to this account.
Unfortunately neither the mails to confirm LogIn-attempts, nor mails requesting a password-reset for my account are received by my mail-account. I whitelistet Parallels Mailadresse, double-checked the spam folder and I can confirm that the mail account is operating normal for all other mails.
I don't have Facebook or Twitter, so I registered with another dress to ask for help! Why isn't there a support-mailadress or a webform like with any other company?
What can I do to get access to my account again?
Thanks!
Click to expand...
Hello, please follow these steps: 1. Check the spam/junk folder in your mailbox (search for emails from '[email protected]'). 2. Add [email protected] to the mail contact list or trusted senders list. 3. Try requesting another password reset email from my.parallels.com and check again. Thanks.
 
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