Upgrade Key not working with my previous version key after installing on new mac.

T

TimothyK4

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Hello good folk, I am having an issue with an upgrade key of mine not working when I attempt to enter the previous version key. I'm getting the error "The server has not accepted your key"

This is problematic as I use parallels on several macs (and have had no problems with my other keys)

I can provide the key if needed. But the key in question ends with the following characters.
XXXXXX-XXXXXX-XXXXXX-XXXXXX-N6NQBK

Assistance would be appreciated so I may get this version of parallels reactivated.

Timothy
 
TimothyK4 said:
Hello good folk, I am having an issue with an upgrade key of mine not working when I attempt to enter the previous version key. I'm getting the error "The server has not accepted your key"

This is problematic as I use parallels on several macs (and have had no problems with my other keys)

I can provide the key if needed. But the key in question ends with the following characters.
XXXXXX-XXXXXX-XXXXXX-XXXXXX-N6NQBK

Assistance would be appreciated so I may get this version of parallels reactivated.

Timothy
Click to expand...
Hello,
Thank you for your feedback.
Could you please try using your Upgrade key and when prompted to enter a previous key, please use XXXXXX-XXXXXX-XXXXXX-XXXXXX-HGFQVX.
We made some changes on our end, as such please check if the issue persists.
Thank you!
 
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