Hi, I made a purchase on my government credit charge card for a one year license and it auto renewed the payment which is not allowed and I did not authorized. I need to speak with someone regarding the reversal of this charge immediately. I have attempted to look for multiple ways of contacting accounting and support and I am unable to speak with a live representative. I would like to receive a phone call or email and not a forum response due to the sensitive information that will need to be provided.
Unauthorized Renewal on Government Credit Charge Card
- Thread starter KarenG3
- Start date
Trishna Oobeyram
Staff member
Hello @KarenG3
Thank you for reaching out. We kindly ask that you submit a support ticket using the steps in the following link:
https://kb.parallels.com/6571
Once submitted, a support representative will be happy to assist you further with the refund process.
If you have any difficulties in creating a support ticket, please let us know.
Thank you.