Unable to Manage Subscription in My Parallels Account - Totally ridiculous

[LucaB17]

Hello,

I am contacting you regarding my Parallels Desktop subscription.

My license appears to be correctly activated and associated with my account [email protected]. In fact, when I open Parallels Desktop and check the license information, the license is displayed as active and linked to this email address.

However, when I log in to the My Parallels portal using the same account, I cannot find any active license or subscription associated with it. As a result, I am unable to manage my subscription settings.

My main concern is that I need to disable the automatic renewal of the subscription, but since the license is not visible in My Parallels, I have no way to manage it.

Could you please help me understand:

1. Why is the license correctly linked to my account within Parallels Desktop but not visible in the My Parallels portal?
2. Is it possible that the subscription is registered under a different account?
3. How can I locate the subscription associated with this license?
4. How can I disable the automatic renewal of the subscription?

I would also like to express my frustration regarding the lack of a direct support channel. It is quite disappointing that the only apparent way to contact support is through a public forum, where users may be required to share account-related information in order to receive assistance. I do not believe this is an appropriate or secure approach when dealing with licensing and subscription issues.

I would appreciate your assistance in identifying where my license is currently registered and how I can manage its renewal settings as soon as possible.

Thank you for your support.

Kind regards,
Luca