Unable to Install an Ubuntu 14.04 Guest with Parallels 15

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PatrickB17

Bit poster
I'm currently trying to set up an Ubuntu 14.04 guest on a macbook running 10.14.6 (mojave). As far as I can tell, 14.04 is supposed to be a supported guest OS, but I can never get through the installation. I downloaded the Ubuntu iso and selected it in the installation assistant. I have tried both with and without 'express installation' checked. The installation starts and gets as far as the screen that provides options to install or 'try without installing'. I choose 'install' and it goes to the boot screen (The ubuntu name and logo with 5 white dots underneath). After that it just sits there. I thought it might just be slow, but after leaving it for an hour and coming back it is still sitting there with no change. I have tried every combination of settings I can think of, nothing works. Please help!


Environment Info:
Host OS - macOS 10.14.6
Guest OS - Ubuntu 14.04.6
Parallels Desktop - 15.0.0 for Mac Business Edition
 
I have the same problem with Version 15.0.0 (46967) on my MAC Model: MacBookPro10,1, BootROM 257.0.0.0.0, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 2.3f36. The installation will start to install but freeze my entire mac causing a black screen. Other VM's work fine. But its really bad that the entire desktop would freeze up causing you to hard reset. I thought my mac had died a couple of times. But further forensics showed that it is definitely an issue with installing Ubuntu ver: ubuntu-18.04.3-desktop-amd64 iso image custom install. I'm also going to try to download the image from their server to see if this will work.

*** Panic Report ***
panic(cpu 4 caller 0xffffff7fab116679): GPU Panic: mux-regs 5 0 a0 d9 9 8 severity 3 WS-ready 1 switch-state 0 IG FBs 0 EG FBs 1:f power-state 0 3D idle HDA idle : NVRM[0/1:0:0]:
Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff92370cc000 0x0e7150a2, D0, P1/4
Backtrace (CPU 4), Frame : Return Address
0xffffff8209fd2d50 : 0xffffff80295ad6ed
0xffffff8209fd2da0 : 0xffffff80296e9185
--------
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.50.12)[80417134-F6FB-38E4-AF2C-197E92156BDF]@0xffffff7fab107000->0xffffff7fab11afff
dependency: com.apple.driver.AppleGraphicsControl(3.50.12)[D9F4AE86-377F-3405-910B-CE710343F052]@0xffffff7fab0d5000
dependency: com.apple.iokit.IOACPIFamily(1.4)[3E8E9870-2E41-33F6-ACBF-35DDC08F22B5]@0xffffff7faac38000
dependency: com.apple.iokit.IOPCIFamily(2.9)[202F4F5C-5E3C-35A9-A7AD-F85B0E3CD199]@0xffffff7fa9e95000---
---------
BSD process name corresponding to current thread: WindowServer
---

If anyone else has a solution other than re-installing parallels and keeping fingers cross; please advise.
Thanks,
T
 
TomC9 said:
I have the same problem with Version 15.0.0 (46967) on my MAC Model: MacBookPro10,1, BootROM 257.0.0.0.0, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 2.3f36. The installation will start to install but freeze my entire mac causing a black screen.
........
*** Panic Report ***
Click to expand...

Please, create problem report (Help->Send Technical Data...).
We will check if this is our problem or not.
 
Alexander Haltman said:
Change *video adapter type* as described in this article *'Method 1'*:
https://kb.parallels.com/en/124751
Click to expand...

I'm pretty sure I tried messing around with the graphics settings with no success. To get around the problem, I had to track down an older release of Ubuntu 14 (14.04.5 rather than 14.04.6). That version installed fine and I was then able to upgrade to the LTS version I wanted from there. I'm still not sure what would be different between the two that would cause problems.
 
Yes Im starting to wonder if the graphics card in my macbook is starting to go. After replacing the thermal paste I was able to keep ubuntu running with the required steps. Any high-end processing like database queries or web-load on my virtual instance would cause my macbook to reboot. I have the same issue with Virtualbox. No more macbook desktop for me... - sorry apple.
 
ParallelsU851 said:
This worked for installing Linux, but after installing Parallel Tools it cannot login. I can just see the scrolling dots under Ubuntu logo and it does not log on.
Click to expand...
Facing same problem as you, after updating parallel tools I am stuck on scrolling dots with ubuntu.
 
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