Unable to download audio or video

J

JulianC7

Bit poster
Hey,

New install of Toolbox 6.6.2 (5023) on Sonoma 14.3.1, M1 Pro. The app is stuck processing the link, nothing works, have tried a couple of different sites, too. CPU seems to max out, too.

I have deleted the app, manually cleared leftover files in the cache, etc and reinstalled. Nothing is working.

I have just sent a technical report no. 452996577. Hope I can get some help. Thanks.
 
Is there anyone from Parallels able to give me some feedback? I don't have an X or Facebook account to contact you through those.

The support channels could be better for a paid product, especially since it's not fully functional.
 
JulianC7 said:
Is there anyone from Parallels able to give me some feedback? I don't have an X or Facebook account to contact you through those.

The support channels could be better for a paid product, especially since it's not fully functional.
Click to expand...

Hi Julian,

Apologies for the delayed response.
Please provide us with sample links you have tried the audio download feature with.
As well as a url to test the video download as well.

We look forward to hearing from you soon.
 
This issue is not related to any particular link. The application tool simply does not process anything, and it gets 'stuck'. The pop-out window indicates it is processing the link/ downloading, but nothing happens.

I can provide URLs in due course, but that seems like a waste of time. Has the technical report been reviewed, and has it revealed anything?
 
JulianC7 said:
This issue is not related to any particular link. The application tool simply does not process anything, and it gets 'stuck'. The pop-out window indicates it is processing the link/ downloading, but nothing happens.

I can provide URLs in due course, but that seems like a waste of time. Has the technical report been reviewed, and has it revealed anything?
Click to expand...

Hi Julian,

Yes, it has been reviewed but we are unable to pinpoint this issue so far.
As requested in our private conversation, please provide us with a screen recording of this issue.
 
I have 6 screen recordings, so how do I send them? Given the nature and size of the files, I can't upload them.
 
Apologies for the delayed response Julian.

Thank you for the provided recording.

As a final confirmation, please indicate if you have a VPN or adblocker installed on your Mac.
If so, please uninstall it and try again.

If not, kindly let us know.
 
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