Unable to connect to the Parallels appliances server.

[Johan2]

Hi,

I get this error when I want to install any of the appliances. Almost 2 days searching kb and forums and I tried a lot: no firewall active, setting file access, ...

This command from the kb:

"/Applications/Parallels Desktop.app/Contents/MacOS/prl_updater_ctl" download -u file -f http://download.parallels.com/desktop/v10/appliances.xml -p ~/ -ui -fo​

gives:

FILE_PATH: /Users/johan/appliances.xml
FILE_SIZE: 0
PROGRESS: 0
DOWNLOADED_BYTES: 125745
Unable to connect to the Parallels Update site.​

I copied http://download.parallels.com/desktop/v10/appliances.xml (URL in browser and save as) manually in my userdir but didn't fix the problem.
(also tried v11 because the trial is v11 but no luck)

I installed the trail version for Mac and was't exception this problem

Please advice.

Thx!

Johan

 

[PaulChristopher@Parallels]

Hello Johan, since we need to investigate deeper, please email us the issue description along with the screenshot to [email protected], so that we could check and let you know. Thanks!

 

[Johan2]

mailed and attached to this case

 

[Dhruba@Parallels]

mailed and attached to this case

Hi @Johan2, please let us know the version of Windows or any OS (test environment) that you would like to install as a virtual machine.

 

[Johan2]

for the record: parallels support provided URL's to the MS VM's, the main connection problem is not resolved but I don't have the time to debug this more, it's working (Wim 8, no more Win10 trial).

 

[Dhruba@Parallels]

Hi @Johan2, hope you have the download links to Windows. Let us know if you need one.

 

[Johan2]

Win8 is working so OK for me, I don't have time anymore to debug the connectivity problem.