I found no way to upgrade my english language version of Parallels Desktop for Mac 3 to version 4. Whenever I click the upgrade button, I'm redirected to a digitalriver page indicating that I'm about to buy an upgrade to the German language version. This happens both from parallels.com and parallels.de. Any hints?
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Unable to Buy English Upgrade from Germany
- Thread starter fmbinder
- Start date
Hello, fmbinder,
Does following this link present you with an option to get the English upgrade:
http://www.parallels.com/en/products/desktop/
Does following this link present you with an option to get the English upgrade:
http://www.parallels.com/en/products/desktop/
Hello Flagg,
thanks for answering my post. Unfortunately, this link doesn't work as expected. After clicking the upgrade button, I'm redirected to this address:
https://secure.element5.com/esales/cart.html?PRODUCT[300164024]=1&backlink=http://www.parallels.com/store/&oplayout=USA&stylefrom=300271159&js=-1
Prices on this page are in Euro, language is German. On top of the page is a warning (in German): "When you submit this order now, you will receive the upgrade key for the German version of Parallels Desktop for mac. Please be sure that your previous key was also valid for the German version. Using the upgrade key for other language version will not activate your product. Please visit the web site in the same language than your product language to receive the update."
thanks for answering my post. Unfortunately, this link doesn't work as expected. After clicking the upgrade button, I'm redirected to this address:
https://secure.element5.com/esales/cart.html?PRODUCT[300164024]=1&backlink=http://www.parallels.com/store/&oplayout=USA&stylefrom=300271159&js=-1
Prices on this page are in Euro, language is German. On top of the page is a warning (in German): "When you submit this order now, you will receive the upgrade key for the German version of Parallels Desktop for mac. Please be sure that your previous key was also valid for the German version. Using the upgrade key for other language version will not activate your product. Please visit the web site in the same language than your product language to receive the update."
Dear fmbinder,
This happens, because the automatic system on Parallels site checks your location by IP address and finds it to be Germany. That's why it offers you a key for German version of Parallels Desktop.
I have created a ticket in our Help Desk system for you with the number 658640. Our Sales Department engineers will contact you shortly.
Thank you.
This happens, because the automatic system on Parallels site checks your location by IP address and finds it to be Germany. That's why it offers you a key for German version of Parallels Desktop.
I have created a ticket in our Help Desk system for you with the number 658640. Our Sales Department engineers will contact you shortly.
Thank you.
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