Hello,
I purchased Parallels Desktop in December 2022 via Cleverbridge (Order #373315095).
After reinstalling macOS due to a system issue, I am no longer able to activate my license.
The application now asks me to upgrade to Parallels Desktop 19, even though I already own a valid perpetual license.
I am not requesting an upgrade. I only wish to reinstall and activate the version that corresponds to the license I purchased.
If my Mac had not required reinstallation, the product would still be working normally.
Could you please advise how I can download and activate the correct Parallels Desktop version for my existing license?
Thank you,
David
I purchased Parallels Desktop in December 2022 via Cleverbridge (Order #373315095).
After reinstalling macOS due to a system issue, I am no longer able to activate my license.
The application now asks me to upgrade to Parallels Desktop 19, even though I already own a valid perpetual license.
I am not requesting an upgrade. I only wish to reinstall and activate the version that corresponds to the license I purchased.
If my Mac had not required reinstallation, the product would still be working normally.
Could you please advise how I can download and activate the correct Parallels Desktop version for my existing license?
Thank you,
David