trouble upgrading from 7 to 9

[gpawle]

I've been using Desktop 7 with Windows 7 for a couple years. I purchased and installed desktop 9 today. It has not been a good experience.
The installation of parallels tools failed. I was told to restart Windows and reinstall. When I did, that went through the upgrade process and eventually failed due to not finding \\psf\Home\desktop
I restarted both Parallels and then windows. It started but all my settings were gone. The coherence window appears fixed at a 4:3 ratio. I can change the resolution of the virtual machine, but it then resizes with the window size. Neither \\psf\Home nor \\psf\Host appeared in Windows Explorer.
Now when I restart Windows I get a network error "Windows cannot access \\psf\.Home\Desktop"

Help!

 

[Abdul@Parallels]

Hi gpawle,

Please try to reinstall Parallels Tools as suggested at http://kb.parallels.com/8969

Thanks,
Abdul

 

[gpawle]

Hi gpawle,

Please try to reinstall Parallels Tools as suggested at http://kb.parallels.com/8969

Thanks,
Abdul

Thank you. I have tried this. Parallels Tools does not appear in the "Programs and Features" list after clinking "Reinstall Parallels Tools".

George

 

[gpawle]

Perhaps you misunderstood me? This did not fix the problem. Parallels Tools do not get installed when I click "Reinstall Parallels Tools".

Any ideas?

Thanks, George

 

[Looran@Parallels]

Hi gpawle,

Please install Parallels Tools by following the steps outlined in the article below:

http://kb.parallels.com/112609

Thanks,
Looran