Toolbox Video Downloader - Files aren't saving in MacOS 10.15.5

B

BillieH

Bit poster
After the latest update (colored icons), there are now a number of sites I cannot seem to download 'valid' videos.
They seem to download, they appear to have the .mp4 extension, but they will not play in Quicktime or preview.
I was able to open them in VLC player, but as we know, the codecs in that app are different.
I am not sure what changed that is preventing certain downloads to play, and others will not. SS 2020-08-06 at 4.25.12 PM.png SS 2020-08-06 at 4.25.49 PM.png SS 2020-08-06 at 4.26.26 PM.png
I am not able to replicate this with YouTube videos, however I can replicate this with several other sites that were supported prior.
It seems that the ones that do not work natively appear to be missing key elements.
I have tried to drop them into the Video converter, and it appears to 'convert' them, but they still do not open.

MacOS Catalina: 10.15.5 (19F101)
Toolbox version: Version 4.0.0 (3231)
 
Hello,

what is the value of your "quality" and "For non-MP4 videos" option in "Download Video" tool?
Also could you please provide us with Technical Report (https://kb.parallels.com/en/124107) and links to some videos (not from youtube) that have a problem.
 
sergk said:
Hello,
what is the value of your "quality" and "For non-MP4 videos" option in "Download Video" tool?
Also could you please provide us with Technical Report (https://kb.parallels.com/en/124107) and links to some videos (not from youtube) that have a problem.
Click to expand...

346651008
Prior to the update, the Preferred Quality Setting was "Normal (up to 720p)" which did not offer conversion options.
I have since tried "High" and "Maximum" to which I set to "Convert to MP4".
There was never a need to convert, as these files are in mp4 format already. But., no matter the setting, the 'containers' of the mp4 appear to get broken.
I should also note, that if i use developer tools to find the mp4 file path, and download via the browser, the files do not corrupt in this way.
Also, if i give the Download Video App a direct link to the file from developer tools, the mp4 does not break either.

The URL Example:
Embedded media from this media site is no longer available

A technical data report with ID 346651008 has been sent to Parallels to help us improve the product. Thank you for your feedback!
 
I'm not sure why the spacing was so off in my reply, and it looks like the link was stripped. Essentially, you can pull from metacafe dot com as an example of downloads that don't work.
 
Has this been addressed/resolved yet? I'm having the same issues following the latest major update to Toolbox (I current have v4.0.1 (3447) and MacOS v10.15.6 (19G2021)). Videos downloaded by Toolbox are no longer recognized by Quicktime, FCPX, Compressor, etc. Thanks.
 
StevenC12 said:
Has this been addressed/resolved yet? I'm having the same issues following the latest major update to Toolbox (I current have v4.0.1 (3447) and MacOS v10.15.6 (19G2021)). Videos downloaded by Toolbox are no longer recognized by Quicktime, FCPX, Compressor, etc. Thanks.
Click to expand...
Hello, could you provide us with the Toolbox technical report right after the issue reproduced and share the report's ID here?
Also could you share with us a video link which is failing to download?
Looking forward to your reply.
 
Last edited:
Maria, thank you for your response. Technical Report ID: 349212649. And, here is a link to a random video which results in a file not recognized by Quicktime, FCPX, Compressor, etc.
Embedded media from this media site is no longer available

To be clear, the file is not "failing to download." A video file is downloaded and can be opened by VLC, Handbrake, etc. However, the file is not recognized by Quicktime, FCPX, Compressor, etc.

Also, can you please add back the ability to see the details of Technical Reports prior to sending, and the ability for users to limit what data gets transmitted. These functions appear to have been removed in the latest major Toolbox update.

Thanks again. :-)
 
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