Toolbox in Windows 10 says Video is downloaded but is nowhere to be found.

[Parallels User]

>>> Message has been deleted by the user <<<

 

[Nazeemabanu@P]

Kindly check these links - save video on Parallels Toolbox and https://www.parallels.com/tips/features/download-video/ to save the video via Parallels Toolbox. Thanks.

 

[Parallels User]

>>> Message has been deleted by the user <<<

 

[Nazeemabanu@P]

Hello, @ParallelsU912 Kindly check your DM, We have requested additional information. Thanks.

 

[Mikhail Ushakov]

Thanks for the suggestion. However the instructions which I have tried many times simply do not work. I just noted that I am not the only one with this issue. Possibly there's a potential issue with the current toolbox and the latest updates to Windows 10?

Hello!
Kindly share the link you tried to download.
Additionally, please reproduce the issue once again and collect a fresh report as described at https://kb.parallels.com/124107 . Send the generated 9-digit ID to us in your reply.

 

[Nazeemabanu@P]

Hello, @ParallelsU912 Thank you for the update to our DM stating that your issue got resolved after reinstalling the Parallels Toolbox. Kindly revert to this forum if you have any additional queires.