"This license key is associated with another Parallels account."

So first it shows this, then I input my license key on the field provided, which I won't include in this screenshot below:

5ivFYn.jpg


After inputting the license key and clicking on the "Activate" button, this window prompt shows up:

XFRY6N.jpg


I then click on "Activate on This Mac" button, which leads to the below image:

AxoMiN.jpg


What do I do now?
 
I am having the same problem..."This license key is associated with another parallels account." I am moving Parallels to a different computer. I login to my account at parallels.com and I have 11 licenses except the most recent purchased 10/30/21. Please advise.
 
The most ridiculous part about this is I can't email support, because the current valid license that has email support for 2 years does not appear in my account. It's almost like this is intentional so they will not have to support their product.
 
Hello. I am having the same problem..."This license key is associated with another parallels account."
Is there any way to deactivate the key ?
 
sunuuswiit said:
Hello. I am having the same problem..."This license key is associated with another parallels account."
Is there any way to deactivate the key ?
Click to expand...
Hello, we have sent you a private message. Please help us with your license key over there so that we can check this further. Thanks.
 
Hello, I am having the same problem: "This license key is associated with another Parallels account." My email has not changed but I'm not able to add my license key to my Parallels account. What's the solution?
 
I have the same problem. When I tried to activate my parallels 16 upgrade key and 14 base key on a new M1 Mac, it kept telling me the key is for a different account. But both keys are purchased using the same account. Can you please help? Thanks.
 
Gong Su said:
I have the same problem. When I tried to activate my parallels 16 upgrade key and 14 base key on a new M1 Mac, it kept telling me the key is for a different account. But both keys are purchased using the same account. Can you please help? Thanks.
Click to expand...
Hello,

Thank you for contacting Parallels Support.

We have sent you a private message. Please help us with your license key over there so that we can check this further.

Thank you.
 
I am having the same problem. My email address is [email protected]. If you private message me I can provide you the additional information. Parallels was working and I downloaded Window 10 (I need that as opposed to 11 for a program I need to use) but when I tried to use Windows 10 it wanted me to activate Parallels again and I ran into the "Produce Registered to another account" message. It is not registered to any other email and I'm logged in on that email right now.
 
Jennifer7 said:
I am having the same problem. My email address is [email protected]. If you private message me I can provide you the additional information. Parallels was working and I downloaded Window 10 (I need that as opposed to 11 for a program I need to use) but when I tried to use Windows 10 it wanted me to activate Parallels again and I ran into the "Produce Registered to another account" message. It is not registered to any other email and I'm logged in on that email right now.
Click to expand...

Hello,

Thank you for contacting Parallels Support.

We have sent you a private message. Please help us with your license key over there so that we can check this further.

Thank you.
 
Jennifer7 said:
I am having the same problem. My email address is [email protected]. If you private message me I can provide you the additional information. Parallels was working and I downloaded Window 10 (I need that as opposed to 11 for a program I need to use) but when I tried to use Windows 10 it wanted me to activate Parallels again and I ran into the "Produce Registered to another account" message. It is not registered to any other email and I'm logged in on that email right now.
Click to expand...
 
AskhatA said:
Hello,
I am having the same problem.
Thanks!
Click to expand...
Hello AskhtaA,

Thank you for the provided details and confirmation for the refund.

Please note that the refund has been initiated. Funds will be credited back within 5-7 business days.

Thank you and have a nice week!
 
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