We can see that your key is registered with your Hotmail account. Use it to log in to my.parallels.com and find the key details.
This license key is already registered in a different account.
- Thread starter DrydenZ
- Start date
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- license key
KingskleyU
Bit poster
thank you.
Hi!
I've just purchased a Standard license - I used an email address of my account, but when I sign in into that account (again, using the same e-mail address I specified when putting an order, and I did receive the license to that email) - I can't register the license, getting the "This license key is already registered in a different account." message. (invoice AKD-73679238328)
I have no idea which account that might be.
I've just purchased a Standard license - I used an email address of my account, but when I sign in into that account (again, using the same e-mail address I specified when putting an order, and I did receive the license to that email) - I can't register the license, getting the "This license key is already registered in a different account." message. (invoice AKD-73679238328)
I have no idea which account that might be.
We can see that the key is registered with "imal***@arazoo.com". Use that email to login to find your key.
I can't do that - that e-mail account no longer exists (that was my work account from one of my previous jobs) and I don't have a password for it.
Can this license be moved to the e-mail that I used when making a purchase?
(Also, why would it get registered with that account? I haven't signed in into that account in this browser, at least not in the last year and it was not the last account I signed in into)
We have resolved the issue through our conversation in the Facebook.
Maria@Parallels
Problem solver
Hello,
could you please provide us with your email address your license key and purchase order number.
Please send it via the private message.
Sorry i don't know how to send private messages
Maria@Parallels
Problem solver
I've just sent you a private message, please reply me back.
P
Parallels User
>>> Message has been deleted by the user <<<
Maria@Parallels
Problem solver
Hello, please check you inbox. We need a bit more information from you.
We checked with the "tri***@me.com" and see all your old keys registered. We can see that the new Pro subscription was registered with a Parallels Account created by your Apple login "w29***@privaterelay.appleid.com". We also like to inform that you are eligible for an upgrade but you have purchased a full subscription. If you wish you can get a refund for a full subscription and buy an upgrade.
Hi - thanks for the quick reply. Yes, I would like to get the refund for the full subscription and then purchase an upgrade. But when I do that, how do I make sure I can register my upgrade to my tr**@me.com account? Please let me know the best way to go about this. Thanks!
We have initiated a refund for the full license. You can purchase an upgrade and use it. You can visit my.parallels.com and sign into the account you want to use then register the key before using it to activating the product.
Thank you so much for your help! You are the best! It is all sorted out now. I have successfully registered my license. I really appreciate the high level of service - especially for a weekend.
We are glad to hear that the issue is resolved. Feel free to reach out to us anytime for support regarding Parallels products.