"The virtual machine cannot be started due to a critical error." after upgrading to 18.2

I've foun d the log file, the content is:
02-18 20:16:42.071 F /vm:41438:471673/ ***** VM process started
02-18 20:16:42.204 F /vm:41438:471673/ Vm args '/Applications/Parallels Desktop.app/Contents/MacOS//Parallels VM.app/Contents/MacOS/prl_vm_app' '--vm-name' 'Kali Linux' '--uuid' '{35b950d0-b1be-4e57-9487-6f21c63ccacc}' '--dir-uuid' '{7df2a508-ca1d-44a4-b2e2-b95886b16da1}' '--log-dir' '/Users/quebec/Parallels/Kali Linux.pvm'
02-18 20:16:42.204 F /prldirs:41438:471673/ ParallelsDirs::Init( ) was called. Current app mode = 1 (DESKTOP ) build version: 18.2.0 (53488) Fri, 10 Feb 2023 10:28:27
02-18 20:16:42.204 F /vm:41438:471673/ Parallels Virtual Machine Constructed
02-18 20:16:42.221 W /vm:41438:471673/ Validating peer PID
02-18 20:16:42.223 F /vm:41438:471673/ Failed to validate peer
02-18 20:16:42.223 F /vm:41438:471673/ Connection to dispatcher failed!
02-18 20:16:42.226 F /vm:41438:471673/ ***** VM process exiting with code -2
 
IsaacQuebec said:
I've tried https://kb.parallels.com/en/9231, which doesn't work at all. How can I download an older version, say, 18.1? Is there a way to see the log? I don't know what I can do.
Click to expand...
Hello,
Thank you for your feedback.

To let us better understand the situation, please perform the following steps:

1. Reproduce the issue.
2. Collect an additional technical report(click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply
 
Hello,
Thank you for your feedback.
For us to be able to further investigate the issue, kindly perform the below steps:
1. Reproduce the issue.
2. Collect a technical report ( Right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report ) and send the report's 9-digit ID in a reply.
Thanks
 
Pramesh Boodadoo said:
Hello,
Thank you for your feedback.
For us to be able to further investigate the issue, kindly perform the below steps:
1. Reproduce the issue.
2. Collect a technical report ( Right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report ) and send the report's 9-digit ID in a reply.
Thanks
Click to expand...
Thanks, you made my day :)
 
Did anyone get a resolution to this?
Just experiencing it on the latest version (18.3.1) when trying to start a MACOS 13.* vm for the first time - it was set up through Parallels directly.
The KB9231 does not help either.
 
A__29 said:
I've sent the technical report as well if Support see this post. ID is 428027109
Click to expand...
Hello,

Thank you for your feedback.

To try to resolve the issue, please perform the following steps:

1. Temporarily uninstall Sophos.

2. Restart your mac.

If the issue still persists, collect an additional technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide its 9-digit ID here.
 
Thank you, that resolved the startup issue.
Do you have any details of what Sophos is doing and whether it is possible to custom configure it for next time?
 
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