Update (Oct 23, 2026): still unresolved — requesting staff assistance
It has now been 12 days and I still cannot use Parallels Desktop at all.
Summary
- Parallels Desktop 27.1.0 (58747) Technical Preview, arm64
- macOS Tahoe 26.7.2, Apple silicon (M2)
- The TP license worked until Oct 11, 2026. The app then signed me out
automatically, and after signing in again, activation fails with
PRL_ERR_LICENSE_RELEASE_KEY_BETA_PRODUCT
("Your key is not for Parallels Desktop Technical Preview").
- My local license file still shows a beta key (is_beta = true,
is_trial = false) with its main period ending 2026-12-31,
but my account now returns no keys.
- I received no renewal or re-enrollment email.
Support contact so far
- Emailed
[email protected] on Oct 12 and again on Oct 22.
- I received only generic replies; the license issue was not addressed.
Request
Could a staff member please check my account and restore or reissue my
Technical Preview key? My Windows 11 VM is suspended and I cannot resume it.
I am also moving to a new MacBook Pro (Apple silicon), so a key that can
be activated on the new Mac would be appreciated.
Thank you.
