Suddenly, Power Director 16 is glacially slow

[James Rome]

I use PD 16 in a Parallels VM on my Mac Pro (2010), which has 12 cpus, 24 cores, and 32GB of memory.
I configured the VM (as usual) with 7 CPUs and 12GB of memory. But suddenly, the usual 4-6 hours to produce has jumped to over 100 hours!
My CPU meter shows just 30-40% usage, and 37% of ram.

What could be wrong? It looks like the VM is not using more than 1 core.

Jim

 

[PaulChristopher@Parallels]

Hi @James Rome, can you please send us a problem report collected right after the sudden hike of CPU usage (Help menu > Send Technical Data...)? This will help us significantly, please reply me back with the report ID number.

 

[James Rome]

The problem is that there was no sudden hike in CPU usage. It looks like Parallels is no longer using all the cores assigned to it. And I tried it with the stock Windows 10, and the Fast Track version with the same results. The project produced on a "real" but old windows machine in 7 hours.

 

[Hemnath@Parallels]

But suddenly, the usual 4-6 hours to produce has jumped to over 100 hours!

Please reproduce this scenario, generate a Problem Report ID while the said scenario is present and reply with the report ID number. We'll then investigate. Also, when did this issue start?

It looks like the VM is not using more than 1 core.

Are you saying this based on what you're seeing in Windows Task Manager?

 

[James Rome]

I look at menu meters on my Mac. I'll generate a report.

 

[Hemnath@Parallels]

I look at menu meters on my Mac.

"menu meters"? Can you share a screenshot of this please?

I'll generate a report.

Yes, please. We'll stand by.

 

[James Rome]

ID number 229875111

The time remaining was continuing its inexorable march upward when I took the screen shot. I have been using PD in Parallels for years now with no problems. But that was before High Sierra.

 

[James Rome]

I am currently ripping a Tidal stream (on Mac), so the menu meter activity is about 1/2 due to that.