Slow OSX shutdown if Parallels wasn't started

A

AgentMax

Junior Member
Hi,

I've discovered the following problem.
Case 1: Starting OSX, starting Parallels with Bootcamp, closing Parallels, shutdown OSX -> approx 10 seconds for shutdown

Case 2: Starting OSX, NOT starting Parallels with Bootcamp, shutdown OSX -> approx 40 seconds for shutdown.

This happens all the time.

Fast shutdown if Parallels was startet before.
Slow shutdwon if Parallels wasn't startet before.

MacBook Pro 2,8 late 08, 4 GB, 500 GB
OSX10.5.5
 
22119.

I have found the problem.
The system is getting a timeout for "prl_disp_service".

If I quit this before doing a restart its working perfect.
 
the only way is to run parallels desktop before shutdown or restart right? wish developers will find the solution since we have paid for this luxury software
 
AgentMax said:
22119.

I have found the problem.
The system is getting a timeout for "prl_disp_service".

If I quit this before doing a restart its working perfect.
Click to expand...

Hi.

Thank you very much for provided info. Could you please specify how you've determined that problem is around "prl_disp_service"? Did you mean here that you performed complete launchctl command to stop all Parallels environment or you just killed the prl_disp_service process itself?
 
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My parents just bought a new iMac and a copy of Parallels 4. I installed Parallels (haven't started using it much tho), but I think that the computer now takes a long time to shut down (maybe half a minute, or more?) whereas it was like 5 to 10 seconds top before. Could Parallels be causing this? I'm not using boot camp. Is there a fix for it? Maybe I need to update parallels (would that fix it?)?
 
Hello.

Unfortunately we still not reproduced this problem in our sandbox. Seems it's quite rare case and maybe depends on some special configuration of Mac. In any case please update your PD 4.0 to the latest version. If issue won't disable please make official request to the our support service at support.parallels.com.
 
I experienced the same problem with Parallels Desktop 4.0. OSX leopard takes a long time to shut down. If boot with "-v", it shows something related to "prl_disp_service" takes the time.
Previously I thought it could be CiscoVPN, but the problem is still there after uninstall CiscoVPN.
The required log file is attached.
 

Attachments

sweec sweec said:
I experienced the same problem with Parallels Desktop 4.0. OSX leopard takes a long time to shut down. If boot with "-v", it shows something related to "prl_disp_service" takes the time.
Previously I thought it could be CiscoVPN, but the problem is still there after uninstall CiscoVPN.
The required log file is attached.
Click to expand...

Thanks a lot for your help. Could you please also send us problem report and put here it id. Also could you specify whether you configured some of your virtual machines on auto start when PD 4.0 started?
 
I've reported the problem with a id of 102643. If I do not remember it wrong, I just used the default setting during the installation of virtual machine.
 
The message displayed during shutdown is like this:
prl_disp_service didn't act on sigterm
That means this process just won't terminate itself.
 
SLOW SHUT DOWN PARALLELS 4.0! Needs to be fixed

I'm having the EXACT SAME PROBLEM of slow shutdown when using Parallels 4.0.3810 (January 23,2009). Each and every time I shut down I run into a process that makes the shutdown process take exponentially longer than it otherwise would or more importantly should.

The below console reading happens in the order laid out during shutdown and are the only 5 instructions run prior to shutdown.

3/27/09 11:41:16 PM com.apple.loginwindow[24] Shutdown NOW!
3/27/09 11:41:16 PM com.apple.loginwindow[24] System shutdown time has arrived
3/27/09 11:41:16 PM com.apple.launchd[1] (com.parallels.desktop.launchdaemon[42]) Stray process with PGID equal to this dead job: PID 140 PPID 1 prl_disp_service
3/27/09 11:41:16 PM com.apple.launchd[1] (com.parallels.desktop.launchdaemon[42]) Exited: Terminated

The below console reading is during startup:

3/28/09 9:28:16 AM com.parallels.desktop.launchdaemon[42] No suitable device found for PVS0.
3/28/09 9:28:18 AM com.apple.launchd[1] (com.parallels.vm.prl_naptd) Unknown key for boolean: SuccessfulExit
3/28/09 9:28:19 AM com.parallels.desktop.launchdaemon[42] Configuring en2...
3/28/09 9:28:19 AM com.parallels.desktop.launchdaemon[42] No System Preferences changes required.
3/28/09 9:28:19 AM com.parallels.desktop.launchdaemon[42] Configuring en3...
3/28/09 9:28:19 AM com.parallels.desktop.launchdaemon[42] No System Preferences changes required.

I am running a new 17" unibody 2.93 ghz mac book pro. My operating system is Leopard 10.5.6.

As for Launchd Services I have running in addition to Parallels are these:

Library>LaunchDaemons>

at.obdev.littlesnitchd.plist -----This is OBDEV LittleSnitch Application
com.adobe.versioncueCS4.plist -----This is part of Adobe CS4
com.digidesign.fwfamily.helper.plist -----This is part of AVID MediaComposer 3.0
com.google.keystone.daemon.plist -----This belongs to Google Earth (latest version)
PACESupport.plist -----This is PACE support

Library>LaunchAgents>

at.obdev.LittleSnitchNetworkMonitor.plist ----This is part of OBDEV LittleSnitch Application
at.obdev.LittleSnitchUIAgent.plist -----This is part of OBDEV LittleSnitch Application
com.adobe.CS4ServiceManager.plist -----This is part of Adobe CS4
com.google.keystone.agent.plist -----This is part of Google Earth (latest version)
com.hp.launchurlagent.plist ------Not sure what this is
com.parallels.desktop.launch.plist ------This belongs to Parallel's

Library>StartupItems>

AW_flexIMStartupItem ------This is a licensing manager for Autodesk Application such as Maya
Digidesign Mbox 2 ------This installs as part of Avid Media Composer 3.0
DigidesignLoader -------This installs as part of Avid Media Composer 3.0
MissingSyncMounting -------This is http://www.markspace.com/products/palm/palm-sync-software.html
PACESupport ------This is PACESupport
ParallelsDesktopTransporter ------This is Parallel's
Qmaster -----This is Qmaster
RetroRun -----This is RetroRun

You guys need to take a look at a similarly configured system because my system was running BEAUTIFULLY BEFORE I installed Parallel's 4.0 and all the previous mentioned applications were installed prior to Parallels 4.0

Any help on this matter would be GREATLY APPRECIATED!

Thanks
 
I'm having the EXACT SAME PROBLEM many others are having as listed on the Parallel's message boards of slow shutdown when using Parallels 4.0.3810 (January 23,2009). Each and every time I shut down my computer I run into a process that makes the shutdown process take exponentially longer than it otherwise would or more importantly should.

The below console reading happens in the order laid out during shutdown and are the only 5 instructions run prior to shutdown.

3/27/09 11:41:16 PM com.apple.loginwindow[24] Shutdown NOW!
3/27/09 11:41:16 PM com.apple.loginwindow[24] System shutdown time has arrived
3/27/09 11:41:16 PM com.apple.launchd[1] (com.parallels.desktop.launchdaemon[42]) Stray process with PGID equal to this dead job: PID 140 PPID 1 prl_disp_service
3/27/09 11:41:16 PM com.apple.launchd[1] (com.parallels.desktop.launchdaemon[42]) Exited: Terminated

The faulty service is part of Parallel's is prl_disp_service.

The below console reading is during startup:

3/28/09 9:28:16 AM com.parallels.desktop.launchdaemon[42] No suitable device found for PVS0.
3/28/09 9:28:18 AM com.apple.launchd[1] (com.parallels.vm.prl_naptd) Unknown key for boolean: SuccessfulExit
3/28/09 9:28:19 AM com.parallels.desktop.launchdaemon[42] Configuring en2...
3/28/09 9:28:19 AM com.parallels.desktop.launchdaemon[42] No System Preferences changes required.
3/28/09 9:28:19 AM com.parallels.desktop.launchdaemon[42] Configuring en3...
3/28/09 9:28:19 AM com.parallels.desktop.launchdaemon[42] No System Preferences changes required.

As for Launchd Services I have running in addition to Parallels are these:

Library>LaunchDaemons>
at.obdev.littlesnitchd.plist -----This is OBDEV LittleSnitch Application
com.adobe.versioncueCS4.plist -----This is part of Adobe CS4
com.digidesign.fwfamily.helper.plist -----This is part of AVID MediaComposer 3.0
com.google.keystone.daemon.plist -----This belongs to Google Earth (latest version)
PACESupport.plist -----This is PACE support

Library>LaunchAgents>
at.obdev.LittleSnitchNetworkMonitor.plist ----This is part of OBDEV LittleSnitch Application
at.obdev.LittleSnitchUIAgent.plist -----This is part of OBDEV LittleSnitch Application
com.adobe.CS4ServiceManager.plist -----This is part of Adobe CS4
com.google.keystone.agent.plist -----This is part of Google Earth (latest version)
com.hp.launchurlagent.plist ------Not sure what this is
com.parallels.desktop.launch.plist ------This belongs to Parallel's

Library>StartupItems>
AW_flexIMStartupItem ------This is a licensing manager for Autodesk Application such as Maya
Digidesign Mbox 2 ------This installs as part of Avid Media Composer 3.0
DigidesignLoader -------This installs as part of Avid Media Composer 3.0
MissingSyncMounting -------This is http://www.markspace.com/products/palm/palm-sync-software.html
PACESupport ------This is PACESupport
ParallelsDesktopTransporter ------This is Parallel's
Qmaster -----This is Qmaster
RetroRun -----This is RetroRun

You guys need to take a look at a similarly configured system because my system was running BEAUTIFULLY BEFORE I installed Parallel's 4.0 and all the previous mentioned applications were installed prior to Parallels 4.0

Any help on this matter would be GREATLY APPRECIATED!

Thanks
 
Update seems to fix it for me.

I had the exact same symptoms on my MBP.

Unfortunately I did not record which version I was on, but updating to the latest version [build 4.0.3810 as of April 09] did seem to have cured the issue for me - No more waiting extra 30 seconds during the shutdown cycle for prl_xxx to terminate...

My 2 cents...

P.S. Still though, these lines appear during shutdown:

unmount of /home failed (45)
unmount of /net failed (45)
done
CPU halted
Airport: link down on port: en1

I guess these don't have anything to do with parallels. And I don't even know if these are troublesome in the first place...
 
I had been using the latest build 4.0.3810 as of April 09 and that was creating problems. I was also having the unmount of /home failed (45) and unmount of /net failed (45) but I have not been able to isolate those yet. I think it has something to do with samba connections through airport being connected to the machine before shutdown but not sure. To date I have uninstalled Parallel's and the problem has resolved. My shut down times are less that 10 seconds and the console reading during startup is perfectly as it should be:

Apr 2 13:23:06 Macbook-Pro shutdown[207]: reboot by joel:
Apr 2 13:23:06 Macbook-Pro shutdown[207]: SHUTDOWN_TIME: 1238703786 367613
Apr 2 13:23:06 Macbook-Pro com.apple.loginwindow[160]: Shutdown NOW!
Apr 2 13:23:06 Macbook-Pro mDNSResponder mDNSResponder-176.3 (Oct 16 2008 04:25:18)[23]: stopping
Apr 2 13:23:06 Macbook-Pro com.apple.loginwindow[160]: System shutdown time has arrived^G^G
Apr 2 13:23:06 Macbook-Pro mDNSResponder[23]: Note: Frequent transitions for interface en1 (***.***.*.*); network traffic reduction measures in effect
Apr 2 13:23:27 localhost kernel[0]: npvhash=4095
Apr 2 13:23:26 localhost com.apple.launchd[1] (com.adobe.versioncueCS4): Unknown key: ServiceDescription
Apr 2 13:23:26 localhost com.apple.launchd[1] (com.apple.blued): Unknown key for boolean: EnableTransactions
Apr 2 13:23:26 localhost com.apple.launchd[1] (org.cups.cupsd): Unknown key: SHAuthorizationRight
Apr 2 13:23:26 localhost com.apple.launchd[1] (org.ntp.ntpd): Unknown key: SHAuthorizationRight
Apr 2 13:23:27 localhost kextd[10]: 427 cached, 0 uncached personalities to catalog
Apr 2 13:23:27 localhost kernel[0]: hi mem tramps at 0xffe00000
Apr 2 13:23:27 localhost kernel[0]: PAE enabled
Apr 2 13:23:27 localhost kernel[0]: 64 bit mode enabled
Apr 2 13:23:27 localhost kernel[0]: Darwin Kernel Version 9.6.2: Tue Jan 13 20:42:22 PST 2009; root:xnu-1228.9.80~1/RELEASE_I386
Apr 2 13:23:27 localhost kernel[0]: standard timeslicing quantum is 10000 us
Apr 2 13:23:27 localhost kernel[0]: vm_page_bootstrap: 906081 free pages and 76959 wired pages
Apr 2 13:23:27 localhost kernel[0]: mig_table_max_displ = 79
Apr 2 13:23:27 localhost kernel[0]: 105 prelinked modules
Apr 2 13:23:27 localhost kernel[0]: AppleACPICPU: ProcessorApicId=0 LocalApicId=0 Enabled
Apr 2 13:23:27 localhost kernel[0]: AppleACPICPU: ProcessorApicId=1 LocalApicId=1 Enabled
Apr 2 13:23:27 localhost kernel[0]: Loading security extension com.apple.security.TMSafetyNet
Apr 2 13:23:27 localhost kernel[0]: calling mpo_policy_init for TMSafetyNet
Apr 2 13:23:27 localhost kernel[0]: Security policy loaded: Safety net for Time Machine (TMSafetyNet)
Apr 2 13:23:27 localhost kernel[0]: Loading security extension com.apple.nke.applicationfirewall
Apr 2 13:23:27 localhost kernel[0]: Loading security extension com.apple.security.seatbelt
Apr 2 13:23:27 localhost kernel[0]: calling mpo_policy_init for mb
Apr 2 13:23:27 localhost kernel[0]: Seatbelt MACF policy initialized
Apr 2 13:23:27 localhost kernel[0]: Security policy loaded: Seatbelt Policy (mb)
Apr 2 13:23:27 localhost kernel[0]: Copyright (c) 1982, 1986, 1989, 1991, 1993
Apr 2 13:23:27 localhost kernel[0]: The Regents of the University of California. All rights reserved.
Apr 2 13:23:27 localhost kernel[0]: MAC Framework successfully initialized
Apr 2 13:23:27 localhost kernel[0]: using 16384 buffer headers and 4096 cluster IO buffer headers
Apr 2 13:23:27 localhost kernel[0]: IOAPIC: Version 0x11 Vectors 64:87
Apr 2 13:23:27 localhost kernel[0]: ACPI: System State [S0 S3 S4 S5] (S3)
Apr 2 13:23:27 localhost kernel[0]: mbinit: done
Apr 2 13:23:27 localhost kernel[0]: Security auditing service present
Apr 2 13:23:27 localhost kernel[0]: BSM auditing present
Apr 2 13:23:27 localhost kernel[0]: rooting via boot-uuid from /chosen: *******-****-****-****-************
Apr 2 13:23:27 localhost kernel[0]: Waiting on <dict ID="0"><key>IOProviderClass</key><string ID="1">IOResources</string><key>IOResourceMatch</key><string ID="2">boot-uuid-media</string></dict>
Apr 2 13:23:27 localhost kernel[0]: BTCoexistence feature not supported!
Apr 2 13:23:27 localhost kernel[0]: wl0: Broadcom BCM432b 802.11 Wireless Controller
Apr 2 13:23:27 localhost kernel[0]: 5.10.38.27
Apr 2 13:23:27 localhost kernel[0]: FireWire (OHCI) Lucent ID 5901 built-in now active, GUID 0023dffffea0bbc4; max speed s800.
Apr 2 13:23:27 localhost kernel[0]: Got boot device = IOService:/AppleACPIPlatformExpert/PCI0@0/AppleACPIPCI/SATA@B/AppleMCP79AHCI/PRT0@0/IOAHCIDevice@0/AppleAHCIDiskDriver/IOAHCIBlockStorageDevice/IOBlockStorageDriver/ST9320421ASG Media/IOGUIDPartitionScheme/Customer@2
Apr 2 13:23:27 localhost kernel[0]: BSD root: disk0s2, major 14, minor 2
Apr 2 13:23:27 localhost kernel[0]: Jettisoning kernel linker.
Apr 2 13:23:27 localhost kernel[0]: Resetting IOCatalogue.
Apr 2 13:23:27 localhost kernel[0]: GFX0: family specific matching fails
Apr 2 13:23:27 localhost kernel[0]: IGPU: family specific matching fails
Apr 2 13:23:27 localhost kernel[0]: Matching service count = 2
Apr 2 13:23:27 localhost kernel[0]: Matching service count = 4
Apr 2 13:23:27: --- last message repeated 4 times ---
Apr 2 13:23:27 localhost kernel[0]: NVDANV50HAL loaded and registered.
Apr 2 13:23:27 localhost kernel[0]: Previous Shutdown Cause: 5
Apr 2 13:23:27 localhost kernel[0]: IGPU: family specific matching fails ----Not sure why this is happening
Apr 2 13:23:27 localhost kernel[0]: GFX0: family specific matching fails ----Not sure why this is happening
Apr 2 13:23:27 localhost kernel[0]: AGC: 2.8.11, HW version=1.7.10, flags:0, features:1
Apr 2 13:23:27 localhost kernel[0]: GFX0: family specific matching fails
Apr 2 13:23:27 localhost kernel[0]: IGPU: family specific matching fails
Apr 2 13:23:27 localhost kernel[0]: AppleIntelCPUPowerManagement: initialization complete
Apr 2 13:23:27 localhost kernel[0]: GFX0: family specific matching fails
Apr 2 13:23:27 localhost kernel[0]: IGPU: family specific matching fails
Apr 2 13:23:27 localhost kernel[0]: Matching service count = 0
Apr 2 13:23:29 localhost kernel[0]: [HCIController][configurePM] power parent ready after 1 tries
Apr 2 13:23:31 localhost bootlog[37]: BOOT_TIME: 1238703803 0
Apr 2 13:23:31 localhost rpc.statd[19]: statd.notify - no notifications needed
Apr 2 13:23:32 localhost DirectoryService[33]: Launched version 5.6 (v514.24)
Apr 2 13:23:32 localhost /System/Library/CoreServices/loginwindow.app/Contents/MacOS/loginwindow[24]: Login Window Application Started -- Threaded auth
Apr 2 13:23:33 localhost fseventsd[28]: bumping event counter to: 0xbf34 (current 0x0) from log file '0000000000007438'
Apr 2 13:23:33 localhost kernel[0]: NVEthernet: Ethernet address **:**:**:**:**:**
Apr 2 13:23:33 localhost kernel[0]: AirPort_Brcm43xx: Ethernet address **:**:**:**:**:**
Apr 2 13:23:33 localhost blued[46]: Apple Bluetooth daemon started.
Apr 2 13:23:34 localhost /usr/sbin/ocspd[55]: starting
Apr 2 13:23:35 localhost mDNSResponder mDNSResponder-176.3 (Oct 16 2008 04:25:18)[23]: starting
Apr 2 13:23:36 localhost kernel[0]: NVEthernet::mediaChanged - Link Down
Apr 2 13:23:36 localhost kernel[0]: AirPort: Link Down on en1
Apr 2 13:23:36 localhost configd[35]: AppleTalk startup
Apr 2 13:23:37 localhost loginwindow[24]: Login Window Started Security Agent
Apr 2 13:23:38 localhost authorizationhost[74]: MechanismInvoke 0x128a90 retainCount 2
Apr 2 13:23:38 localhost SecurityAgent[76]: MechanismInvoke 0x101610 retainCount 1
Apr 2 13:23:39 localhost SecurityAgent[76]: MechanismDestroy 0x101610 retainCount 1
Apr 2 13:23:39 localhost loginwindow[24]: Login Window - Returned from Security Agent
Apr 2 13:23:39 localhost authorizationhost[74]: MechanismDestroy 0x128a90 retainCount 2
Apr 2 13:23:39 localhost loginwindow[24]: USER_PROCESS: 24 console
Apr 2 13:23:39 localhost com.apple.launchd[1] (com.apple.UserEventAgent-LoginWindow[71]): Exited: Terminated
Apr 2 13:23:39 localhost com.apple.launchd[77] (com.apple.AirPortBaseStationAgent): Unknown key for boolean: EnableTransactions
Apr 2 13:23:44 Macbook-Pro configd[35]: setting hostname to "Macbook-Pro.local"
Apr 2 13:23:44 Macbook-Pro com.apple.launchd[1] ([0x0-0x3003].com.dantz.RetroRunSL[75]): Exited: Terminated
Apr 2 13:23:45 Macbook-Pro airportd[52]: Error: process_sc_callback() interfaces: 2\n<CFArray 0x1115c0 [0xa085a1a0]>{type = mutable-small, count = 2, values = (\n 0 : <CFString 0x12f170 [0xa085a1a0]>{contents = "en1"}\n 1 : <CFString 0x12fe00 [0xa085a1a0]>{contents = "en1"}\n)}
Apr 2 13:23:45 Macbook-Pro /System/Library/CoreServices/coreservicesd[50]: SFLSharePointsEntry::CreateDSRecord: dsCreateRecordAndOpen(powerbook's Public Folder) returned -14135 ----permissions issue
Apr 2 13:23:45 Macbook-Pro /System/Library/CoreServices/coreservicesd[50]: SFLSharePointsEntry::CreateDSRecord: dsCreateRecordAndOpen(macbook's Public Folder) returned -14135 ------permissions issue
Apr 2 13:23:45 Macbook-Pro kextd[10]: writing kernel link data to /var/run/mach.sym
Apr 2 13:23:48 Macbook-Pro kernel[0]: Auth result for: **:**:**:**:**:** MAC AUTH succeeded
Apr 2 13:23:48 Macbook-Pro kernel[0]: AirPort: Link Up on en1


All I can say is things are much better now. Uninstall was a pain too because the damn uninstaller couldn't delete that damn prl service. I had to search for it manually and it ended up being invisible in a folder created at the root of the harddrive called Documents encapsulated in another application
 
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If somebody still present at this thread please try to replace Parallels service startup script with attached one. It situated on your system at "/Library/Parallels/Parallels Service.app/Contents/Resources/" folder. Please do follow steps:

1. download attached file to some folder (for example ~/Dowloads)
2. open Terminal application (/Applications/Utilities/Terminal)
3. perform follow commands:
cd ~/Downloads/
unzip ./ParallelsDispatcherService.zip
cd "/Library/Parallels/Parallels Service.app/Contents/Resources/ParallelsDispatcherService"
sudo mv ./ParallelsDispatcherService ./ParallelsDispatcherService.bak
sudo cp ~/Downloads/ParallelsDispatcherService .
4. finalize Parallels dispatcher service with command:
sudo kill -TERM `ps aux -c | grep prl_disp | awk '{ print $2 }'`
5. Restart your Mac and when system'll loaded perform shutdown - now it should work much better
 

Attachments

Thanks for noticing the problem

Having heard from on of the engineers at Parrallel's I will now attempt to give it another try. Can someone provide a little more information on the provided file above to indicate what it exactly "fixes"?

Thanks

Joel
 
Tried the above fix with file downloaded to my desktop, but got an error at the 'cd /Library/...' step:

Macintosh:~ ####$ cd ~/desktop/

Macintosh:desktop ####$ unzip ./ParallelsDispatcherService.zip
Archive: ./ParallelsDispatcherService.zip
replace ParallelsDispatcherService? [y]es, [n]o, [A]ll, [N]one, [r]ename: y
inflating: ParallelsDispatcherService

Macintosh:desktop ####$ cd "/Library/Parallels/Parallels Service.app/Contents/Resources/ParallelsDispatcherService"
-bash: cd: /Library/Parallels/Parallels Service.app/Contents/Resources/ParallelsDispatcherService: Not a directory

Did I do something wrong?
 
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