Shift key not detected for nested VM

[KennethL5]

Hi,

I have Parallels 12 for Mac Business Edition and recently upgraded to Parallels 13. When I use Remote Desktop Connection to login into a Windows Server 2016 and then open Hyperv Manager try to console into another Windows Server 2016, parallels won't pick up the shift key (making it hard to login) on the login screen. I checked Parallels Desktop Application Shortcuts and it's all default so nothing special there.

Is this a known issue? I didn't see it posted anywhere. Is there a workaround for this?

thanks!

 

[MartijnS1]

I have a similar problem when connecting to a Windows server through RDC. If I enter fullscreen mode, the shift key is not recognised. However, when I rescale the screen and click outside my remote desktop, then back into my remote machine, the shift key works...

Very annoying!

 

[KennethL5]

MartijnS1,

I changed keyboard settings in hardware > mouse & keyboard to 'Optimize for games' and added in 'Open Shortcuts Preferences...' Virtual Machine > Windows 10 to include From: shift To: shift. That seemed to solve my issues.

 

[Arun@Parallels]

Hi @KennthL5, glad that your issue is resolved . Please reach us anytime for further assistance.

 

[Arun@Parallels]

Hi @MartijnS1 , please check this article and let us know if that helps.

 

[FrankH9]

I've tried this and it doesn't work. Still no shift

 

[DavidH32]

Same here. My workaround is to a) either press both Shift keys b) make sure the RDC session is not in full screen mode or c) set the RDC Options for Local Resources -> Apply Windows Key Combinations to "on this computer" all of which I find annoying and counterintuitive.

 

[dife]

In my experience, pressing shift, the first key does not shift, but the subsequent keys are shifted in full screen mode as well. But this is very annoying.
Parallels's team should find solution for this problem asap.
BTW, I have 13.3.0

 

[RaphaelF1]

Hi @MartijnS1 , please check this article and let us know if that helps.

Hooray! Using the optimize for games option worked perfectly for me. Tks much. R.

 

[Arun@Parallels]

Hi @RaphaelF1 , We are glad that your issue is resolved. Please reach us anytime for further assistance.

 

[ChristianS16]

Dear Support,

I am experiencing the same problem when using the Windows Remote Desktop Connection from within a Windows 10 VM to a Windows 10 desktop and have tried all the solutions discussed in https://kb.parallels.com/de/123602. The only one that works is the "optimise for games" keyboard setting, the other two including the advanced boot flags fail.

Unfortunately, the keyboard has an undesirable side effect: the mappings of option+left|right arrow -> CTRL+left|right arrow do not work any longer. This is reproducible and happens every time.

Any idea how to resolve this?