Renewal Payment is not re-activing subscription

P

Phil P

Bit poster
I needed to get to work, and I open Parallels and see license is expired. Whatever. I go to pay, done, receive an email that my subscription is "Active".

The Parallells app says my license is still expired.

And because I dont have a subscription, I can't contact support directly. I think, maybe clicking "Try Free for 14 days" will work. Nope! It says I'm already using the trial version - except the trial version won't let me boot my VM. Now my VM is being held hostage until I can get someone from this forum to help me figure out is going on.

What kind of hell is this?
 
I finally received a PayPal receipt and the license activated. Sheesh, a little more detail in the status of my order could have helped.
 
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