Hello Parallels Support Team,
I recently received an email from Parallels informing me that my subscription for Parallels Desktop for Mac Standard (1 Year) will automatically renew on November 18, 2026, and that I will be charged €99.99.
However, I do not have an active Parallels Desktop subscription, nor have I authorized any automatic renewal.
When I log into my Parallels account and check the subscription management section, I see an entry for Parallels Desktop App Store Edition with an expiration date of November 7, 2025.
This information appears to be inconsistent with the renewal notification I received.
Could you please clarify the following?
Thank you for your assistance.
Best regards
I recently received an email from Parallels informing me that my subscription for Parallels Desktop for Mac Standard (1 Year) will automatically renew on November 18, 2026, and that I will be charged €99.99.
However, I do not have an active Parallels Desktop subscription, nor have I authorized any automatic renewal.
When I log into my Parallels account and check the subscription management section, I see an entry for Parallels Desktop App Store Edition with an expiration date of November 7, 2025.
This information appears to be inconsistent with the renewal notification I received.
Could you please clarify the following?
- Why am I receiving an automatic renewal notification when I have no active subscription?
- Is there any active subscription or automatic renewal associated with my account that is not visible in the subscription management section?
- Can you confirm that I will not be charged €99.99 on November 18, 2026?
- If an automatic renewal is scheduled, please explain how I can cancel it immediately.
Thank you for your assistance.
Best regards