Renewal bill payed, but status still "Expired"

L

LoyW

Bit poster
Yesterday, I payed the renewal bill of Parallels Desktop by click link in the email send by Cleverbridge, payment option is Alipay.
Alipay says transaction successfully, but when returned to cleverbridge page, it says failed, and Parallels Desktop subscription status is still "Expired".
I have called the customer service hotline of Alipay yesterday, they ask me email to Cleverbridge and wait.
I have sent an email to Cleverbridge via their feedback web page yesterday, no reply until now.
What should I do to solve this asap? It has seriously affected my work!
dashboard_status.pngalipay_status.jpeg
 
LoyW said:
email received from cleverbridge, says I have to wait 4-5 days!
Click to expand...
Hello, we have sent you a private message. Please provide us with the payment reference number or the Parallels Desktop for Mac license key so that we can check this further. Thanks.
 
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