Refund Request ( Auto - Renew )

F

FrancisM10

Bit poster
Good Afternoon, I have just received a bank notification that a payment was authorised for parallels, I bought this product a year ago, and whilst it had suited my needs and is indeed an awesome product, i wasn't aware that it auto renewed, and I don't have the funds currently to afford that payment being taken out of my bank as I'm a student and funds are tight, I'm sure you can appreciate the circumstances, would it be possible to refund this as I am not actively looking to use this software.


Kind Regards.!
 
FrancisM10 said:
Good Afternoon, I have just received a bank notification that a payment was authorised for parallels, I bought this product a year ago, and whilst it had suited my needs and is indeed an awesome product, i wasn't aware that it auto renewed, and I don't have the funds currently to afford that payment being taken out of my bank as I'm a student and funds are tight, I'm sure you can appreciate the circumstances, would it be possible to refund this as I am not actively looking to use this software.


Kind Regards.!
Click to expand...

Hello Francis,

Kindly provide us with the transaction ID related to the renewal
 
Adeboye Adeotan said:
Hello Francis,

Kindly provide us with the transaction ID related to the renewal
Click to expand...

Good afternoon, hope you are well, is there any update in regards to this post? i haven't received any further communication if there's any action being taken with this since your initial reply, thank you.
 
I find that Parallels have awesome products, but I absolutely don't agree with the fact that you highjack via Cleverbridge the finances of your customers with absolutely no means to stop or turn off auto subscription. As said previously, this is an extremely poor business practice, and how would you think that your current clients are going to stay loyal to your products, if they feel enslaved? I will be forced to inform my bank and take any other formal judicial action if there is no change to my subscription auto renewal.
 
My cleverbridge
Reference number: 424619715
Invoice number: AKD - 736106999153

I will be waiting for an update in regards to this matter; otherwise I will be forced to put a stop on all transactions coming from your bank.
 
LievenM said:
My cleverbridge
Reference number: 424619715
Invoice number: AKD - 736106999153

I will be waiting for an update in regards to this matter; otherwise I will be forced to put a stop on all transactions coming from your bank.
Click to expand...
Hello @LievenM
Please note that we have disabled the auto-renewal as requested.
Regards,
 
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